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Scholar

Re: Email received from NowTV

MattHL said:

Have never experienced anything like this from any company ever. The futile hours we have all spent trying to be treated fairly and within the law. Please, Now TV and Sky, if you are reading or monitoring this forum treat us with some fairness and professionalism. You could have dealt with this by giving us our money back or a voucher to the level of the original F1 pass and we would all have then simply bought another season ticket down the line because we love our sport. Job done. You don't lose out and neither do we. Instead this has been handled unbelievably badly and caused so much ill will it is staggering.

 

I dont think I've read anyone else put it so well.

I had also asked for a refund and said I would gladly pay for any races that were run later in the year.

NowTV will lose customers, and I advise anyone who has paid for a season pass to leave this forum now and take it elsewhere on the internet. Posting about it here will make no difference, they are simply not listening.

 

Go out there and make other people listen, raise the profile of is in other places.

 

Doing it here will have no effect.

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Mentor

Re: Email received from NowTV

Absolute disgrace. 

 

I have Never been treated this badly as a customer. 

 

Others get their refund, and others don't. This is a vile, unfair company that treats some people better than others. 

 

Disgusting that I need to go to the bank to try to get my transaction cancelled. 

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Mentor

Re: Email received from NowTV

have started chargeback and reported them on Contact the Citizens Advice consumer helpline for breach of 14 day law .

 

 

I suggest you all do the same.

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Mentor

Re: Email received from NowTV

Wot is charge back ??
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Scholar 2

Re: Email received from NowTV

If you feel that NOWTV are not honouring a 14 Day cooling off period then it is Trading Standards you want to complain to and not Citizens Advice.

 

 

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Re: Email received from NowTV

If you feel that NOWTV are not honouring a 14 Day cooling off period then it is Trading Standards you want to complain to and not Citizens Advice.

 

Its the same thing, one will lead to the other. Citizens Advice is the one you want to log a complaint against them

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Mentor

Re: Email received from NowTV

Seems NowTV are taking funny pills or the virus messes with their brains. 

Below email just received whereby they're trying to bill me additional charges for a service I want refunded ?!

 

Seems there is no hope for them if this is the intelligence of the people they employ! 

 

 

 

" Since we last contacted you, we tried to take payment for your Sky Sports Month Pass again.

 Unfortunately, the payment still hasn’t gone through, so your Pass has now been cancelled.

Update your card details and restart your Pass

 You can restart your Pass anytime – you’ll just need to update your card details first.

 Head to My Account and  Payment details to make sure everything's up to date, including your card number and expiry date.

 Then just go to  My Passes and select Restart or Buy now to get your Pass up and running again.

Need to talk to us?

 If there’s a problem with updating your card details, please get in touch by email or live chat and we’ll sort things out for you.

Get in touch"

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Expert 3

Re: Email received from NowTV

Seems there is no hope for them if this is the intelligence of the people they employ! 

 

it’s an automated response.  No human intelligence involved.  

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Scholar

Re: Email received from NowTV

I has this as well as soon as the refund for the F1 Pass refund was put in place.

Sky have announced people can freeze their accounts until there is live sport once more. So the ball is purely in NowTV's court.

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Observer

Re: F1 Season pass Refunds!

Yes just had the same. They told me that once the pass was activated the 14 days didn't apply. I asked when is it activated as I hadn't used it. They said on purchase!! They are simply trying to get around the law. SHOCKING.

 

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