The best thing any of you can do now is dispute it with your bank or credit card.
Also remember this next year, dont forget how Sky/NowTv have treated all of us.
NowTv isnt a company I would want to engage to provide services in the future.
I've contacted the financial ombudsman on this.
Emails they just respond with the same cut and paste, and live chat they keep ending the conversation and closing my complaint then no resolution as been agreed.
This on top of the other issues I had with being denied the black Friday deal because I had 2 weeks of pass left means that I will no longer be putting any money to NowTV.
The amount of people they will have annoyed with this, I doubt next year they will have any subscriptions taken out.
Their attitude is complete ignorance.
Is it worth cancel? It’s back on in May...
When it’s back on you will have to pay for day pass which come to more than subscription price in total.
With the way some people (myself included) have been treated, I would be surprised if many want to ever spend money with NowTv again!
I bought my season pass with vouchers, have only asked for a credit to my account. They would have lost no money with me but yet still refusing to budge. Over ‘live’ chat they lied and refuse to answer questions, only cut and pasting the same answers. They are in breach of contract FACT. Yes it’s not their fault but that simply is not my problem. They cannot offer the service I bought into.
This won’t be forgotten this time next year, when they want people to buy into the season pass. I WILL be here to remind everyone of how they treated everyone.
They did respond by email to my request for a credit/refund due to the 14 days cooling off period. But I was told because we had activated the pass there was no refund. I responded to tell them I had only activated the account to make sure it worked and watched their article about the cancelled F1 races. I explained we had not watched any F1 races because there have not been any!!!! They have now come back with an offer of a £33 credit on my account but they are still refusing to credit the £198.00. I assume if I accept the £33 I have no further rights to any other credit, so I am unsure how to respond. I have also raised it with Resolver.