Spent 2 HOURS yes 2 HOURS on the live chat! 😠 Explaining that we are well within our rights to get a refund for the F1 pass as we are within the 14 day cooling off period! as in the terms and conditions. was fobbed off and told we will get an email.
I had my refund in 10 minutes this morning.
Here is what i wrote
I have tried live chat never working, and like many ordered the 3mth for £20 offer so I could watch the F1 earlier this week, then having seen we ant going to get any racing for the foreseeable for very obvious reasons.
I cancelled the pass so now more monies would be taken how ever I am trying to get the £ 20 already taken to be refunded with no joy this is totally unacceptable by now tv as its obv to everyone that CONVID 19 is stopping it
"Congratulations, F1refund! As the result of your contributions to the community, you have earned a new rank. Your new rank is Advocate. We appreciate your efforts and hope you will continue to be an active member of the community. Thanks! The NOW TV Community Team "
SEROUSLY they are a joke
I've tried a different tactic - reporting this as a fault in the Bills and Payments part of my account. I logged it as 'There was a technical issue or something went wrong' and then asked for my refund on the following page under 'Is there anything else we need to know?'
Not really expecting a refund, given everyone else's experiences, but with the faults page they do have to reply (in theory). I'll see what happens and report back here.
The best thing any of you can do now is dispute it with your bank or credit card.
Also remember this next year, dont forget how Sky/NowTv have treated all of us.
NowTv isnt a company I would want to engage to provide services in the future.
I've contacted the financial ombudsman on this.
Emails they just respond with the same cut and paste, and live chat they keep ending the conversation and closing my complaint then no resolution as been agreed.
This on top of the other issues I had with being denied the black Friday deal because I had 2 weeks of pass left means that I will no longer be putting any money to NowTV.
The amount of people they will have annoyed with this, I doubt next year they will have any subscriptions taken out.
Their attitude is complete ignorance.
Seems CISAS is an arm of NowTV - they're just as ignorant and blunt.
Response from them is I have to send the deadlock statement from NowTV. When I said NowTV will not provide such rather they just close the complaint with no reason given, then the next response form CISAS is to wait 8weeks and files a complaint again!!!
Hopefully the financial ombudsman will be of more help. Seems the CISAS needs to be reviewed also.
NowTV's main point of argument seems to be that the races have been postponed, not cancelled, which does not make any difference legally, but they say it does. With that being said, the Australian race was CANCELLED. It was not postponed at all, it was fully cancelled.
Here's a link to an article on the official Formula 1 site:
Formula 1, FIA and AGPC announce cancellation of the 2020 Australian Grand Prix
If you contact NowTV and they tell you the races are merely postponed, give them that information. Australia was CANCELLED.
Be very careful before you buy a voucher for NowTV
I bought an F1 pass and tried to cancel my pass due to it not being as advertised with all the sports now cancelled and after over an hour on chat all they wanted to do was offer a week pass for each missed race! What about all the other sport that's not on there?
Also was within the 14 day distant selling act so they have broken the law as well!
I have started a charge back with my bank for the money.
VERY POOR CUSTOMER SERVICE FROM NOW TV.
Is it worth cancel? It’s back on in May...
When it’s back on you will have to pay for day pass which come to more than subscription price in total.
With the way some people (myself included) have been treated, I would be surprised if many want to ever spend money with NowTv again!
I bought my season pass with vouchers, have only asked for a credit to my account. They would have lost no money with me but yet still refusing to budge. Over ‘live’ chat they lied and refuse to answer questions, only cut and pasting the same answers. They are in breach of contract FACT. Yes it’s not their fault but that simply is not my problem. They cannot offer the service I bought into.
This won’t be forgotten this time next year, when they want people to buy into the season pass. I WILL be here to remind everyone of how they treated everyone.
They did respond by email to my request for a credit/refund due to the 14 days cooling off period. But I was told because we had activated the pass there was no refund. I responded to tell them I had only activated the account to make sure it worked and watched their article about the cancelled F1 races. I explained we had not watched any F1 races because there have not been any!!!! They have now come back with an offer of a £33 credit on my account but they are still refusing to credit the £198.00. I assume if I accept the £33 I have no further rights to any other credit, so I am unsure how to respond. I have also raised it with Resolver.
I can’t even email them.... I get a message bounced back
instantly from them saying my email address is no longer monitored and they didn’t receive my email?
The email address I’m using is what I used to sign in? Crazy 🤯