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Advocate

Cannot activate Sky Cinema Pass

Hi

 

Everytime I enter the voucher code, the following message appears; "Hmmm, we dont recognise that voucher". Please advise!

 

 

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Legend 5
Legend 5

Re: Cannot activate Sky Cinema Pass

@DMP8888

 

Welcome to the forum. You'll see that message if you've accidentally logged into an old account, so check you've logged into the right one. It could also be because you've no payment card on file, or its expired, so check your payment details are correct on your My Account >'Payment Details page

 

https://account.nowtv.com/payment-details

 

If you still have trouble some of the NOW TV apps allow you to add codes. If you've got a NOW TV Box/Roku/games console or the app on a smart TV then try applying the code on the NOW TV app there (from the My Account screen).

 

If all else fails go to

https://help.nowtv.com/contact-us/voucher-code-not-working

and choose the option for live chat who can check the code for you.

View solution in original post

2 Replies
Highlighted
Legend 5
Legend 5

Re: Cannot activate Sky Cinema Pass

@DMP8888

 

Welcome to the forum. You'll see that message if you've accidentally logged into an old account, so check you've logged into the right one. It could also be because you've no payment card on file, or its expired, so check your payment details are correct on your My Account >'Payment Details page

 

https://account.nowtv.com/payment-details

 

If you still have trouble some of the NOW TV apps allow you to add codes. If you've got a NOW TV Box/Roku/games console or the app on a smart TV then try applying the code on the NOW TV app there (from the My Account screen).

 

If all else fails go to

https://help.nowtv.com/contact-us/voucher-code-not-working

and choose the option for live chat who can check the code for you.

View solution in original post

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Advocate

Re: Cannot activate Sky Cinema Pass

Cheers Andy - many thanks for that!