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sally1991
Newbie

broken

why does my pin not work do now tv not want money. i have changed it and used the new and old and everything else in between 

5 REPLIES 5
redchiz1
Champion 2

I take it you have followed the instructions in the help article?

https://help.nowtv.com/article/change-pin-settings

If still stuck, click on the green Chat online button near the top of the page here to speak to an agent. 

gavs82008
Legend 5
Legend 5

@sally1991 

You don't need a payment PIN set up to start new memberships. 

Follow the sound advise from @redchiz1 

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@gavs82008 wrote:

@sally1991 

You don't need a payment PIN set up to start new memberships. 


And nor does anybody else with access to your persistent devices 😢

But which PIN are we talking about here, payment or parental?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@RoyB 

You copied my post which says payment PIN 😜

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@gavs82008 

Precisely. You said Payment Pin, but @sally1991 didn’t.

You are probably right, but I thought it worth checking,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.