@Anonymous User if you look at the last few posts in the community, several people are reporting of a similar problem so I'd hazard a guess there is a problem at NowTV's end. Contact customer service via the link below
Hi @Anonymous User
There may be a problem at NowTV's end where i am guessing the roaming might have something to do with people reporting that they can't access NowTV because they are seeing a message you are outside UK (assuming you are in the UK.and not attempting to watch NowTV somewhere else in the EU).
Have a read of this linked thread below, where if none of the suggestion work you will have to get in touch with NowTV directly for further assistance & help.
I'm having these issues since 9th July, and guess what? Now Tv have so far been next to useless!
They expect the customer to do all the work! I've shut my router, I've uninstalled and reinstalled the App and nothing is working.
Does anyone else have any further suggestions?
Getting really frustrated now and the poor customer service!
I'm using a SmartLG TV and my internet provider is Plusnet, I've called them plus checked my own IP address and they are both showing as the correct location in UK.
Everything was working ok on the 8th July but when I got up on the 9th July I was getting the Roaming error message.