Now tv has performed
an update on Roku Express but now the app won’t launch. I have switched off , rebooted , removed and added now tv , performed software update via secret menu but still Will not lunch. It also does not show on Home Screen. Roku simply beeps when I try and launch app after from the install screen.
Solved! Go to Solution.
@Anonymous User NowTV have acknowledged the problem, and are working on a fix. In the meantime, if you do a software update on the affected device, if should roll back to a stable version.
Please let us know if it works.
I'm having exactly the same problem. Was working around 8:15 but had stopped by 12:30. Looks like it's trying to update to v6.4.2 but doesn't open or appear on home screen of either of my roku devices. Tried everything up to and including a factory reset but no joy. Raised a call with support but I think it's a problem with the update itself.
Well it's now day 6 of this lack of effective action from what passes as customer services at the newly re-branded NOW. Seems like they are using a stock 'we're looking into it' response to fob everyone off. I hope their re-branding includes a financial element that covers the cancellation of unusable accounts.
Yes, I just cancelled my subscription, though apparently I can "keep watching until
26 Mar" — which is pretty remarkable because I haven't had access for the last 6 days, since their update! I'm sure the NOW launch will grab them lots more happy subscribers, but this (unhappy) one is off. Why? Because they didn't even have the courtesy to explain that there's been a problem (far less able to sort it out.) One day we were watching their shows, the next day our bundle couldn't be accessed. Very, very, poor customer service. What a shower!