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Anonymous User
Not applicable

‎26-04-2020 18:24

No sound on Disney+ app

Hi, I have the Now tv stick downstairs and I've downloaded Disney+ the sound is not working on my daughters app on the set top box in her room, picture is there though. Same with the Netflix app on her set top box too but fine on mine! Very confusing. Anyone got any ideas what the problem is? Cheers. 

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎26-04-2020 18:28 - edited ‎26-04-2020 18:37

Hi @Anonymous User 

 

Bit of a long shot, but have you gone into the NowTV Box Audio settings and played around with the sound options (start with stereo).

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schnapps
Legend 5
Legend 5

‎26-04-2020 18:42

In response to schnapps's comment

Hi @Anonymous User 

 

Forgot to add if the above makes no difference, switch off the television and box and try temporary removing the HDMI cable at both ends or try a different cable or HDMI socket on the television if both Disney + and Netflix is not playing any sound.

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