Has anyone else had problems being charged multiple times a month for the same thing? I’m also being charged 9.99 and 5.99 a month for BOOST that I’ve never subscribed to! It’s ridiculous, I’ve started chats, to be told that no I’m not being overcharged. When I have emailed proof no one has replied. I’ve raised this issue 3 times and I don’t know how anyone can deny I am actually paying for and can’t cancel subscriptions. They keep saying I don’t have boost on my account but I’m paying twice a month for it!! Does anyone have any suggestions to how I can through to these absolute morons??!!!
Glad to hear that you got it resolved!
Hope you had asked for that other account to be closed? So you wouldn't to worry about it going forward.
The thing is, the customer service contact information is there as I provided. However annoyingly it is very well hidden and almost in plain sight. From my understanding its like they want us to do all types of investigation before hitting the buttons to speak with members of staff.
Thankfully and touch wood I have never been in the position you are with unfortunately having another account.
That being said, all free trials I have come across on all services are a free trial and we will charge you unless cancelled. It would be nice to be automatic cancellation unless you want to stay with said product, then you never have to worry about having to cancel the service if all you were interested in was the free trial.
@gavs82008 @Anonymous User
I’m not against Now letting a free trial of something you committed to by specifically asking, be it Entertainment, Cinema, Sport or what have you, turn into an ongoing subscription if you don’t cancel.
It’s things like an add-on trial of Boost, where it’s easy to miss that this too will turn into a subscription if you don’t cancel, or even of one or more extra memberships, where these should either not be ongoing, or else each should have its own specific confirmation page, to be accepted before any free trials of anything start, so that both the member and Now are clear on the arrangement, and no-one can accuse Now of slipping something under the radar.
It would also be a good thing if Now could carry out the duplicate membership check, based on credit/debit card number, and warn anyone taking out a second instance of a given membership on the same card that this was a duplication, and did they mean it?
As I suppose there might be cases where someone would do this, though I can’t think why…
It wouldn’t be foolproof of course - somebody might use a different card. But then the existing Now check wouldn’t catch this either.
Though hopefully Now can now backtrack from the payment reference on a CPA to identify the account it is coming from, so that, when a customer reports duplicate payments they can’t identify the account(s) for, Now can find these for them?
From my understanding its like they (Now) want us (customers) to do all types of investigation before hitting the buttons to speak with members of staff.
Now do indeed, but it’s usually a fond hope, and it usually results in we customers doing volunteer support either having to do that for them, or getting dinged for supplying the link straight off.
Though maybe Now have statistics for what percentage of people going to the Help needing the Live Chat option find the link unaided, and the percentage is much higher than I think? 😛