Message saving used all my devices!!!

[Anonymous User]

I have 4 devices logged to my account, but for some reason I keep getting a message to say I’m over my limit, I’m not!!! I replaced my old box with a smart box yesterday and all worked fine, but today I keep getting the message!

[schnapps]

Hi @Anonymous User

It could be that one of your devices has had a new NowTV App update and the Manage Device software mistakenly thinks that you have added a new device to your account.

Your best bet would be to jump over to live chat, explain to them what's happening and ask them to reset all your devices on your account.

Here's a link below for live chat.

https://help.nowtv.com/contact-us/managing-my-devices

[Anonymous User]

Hi thanks, i'll give that try

Karen