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Anonymous User
Not applicable

‎03-07-2020 18:10

Fraudulent activity on my account.

I have been contacted by my bank and a total of over £400 has been taken from my account. NOWTV being one of them. 

I cancelled my account back in February and now suddenly I’ve been charged again. I can’t go further with my case or access any money in my bank account until nowtv can confirm this but I can’t get in contact with anyone. I need URGENT help with this. 

I have checked my email and can’t confirm I don’t have a subscription, someone else has used my bank details to use nowtv. 

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎03-07-2020 18:15

Hi @Anonymous User 

 

Have a read of this

 

https://help.nowtv.com/article/tips-to-help-you-keep-your-account-secure 

 

Then to get in touch with NowTV, by using one of these communication methods in the link below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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