18-10-2020 13:25
The NOW TV system is now telling me that devices I'm using are no longer supported. How could this happen without notification? What am I supposed to do - have been using these devices for a few years quite adequately and now all of sudden they have stopped working.
Ridiculous
20-10-2020 12:49
@Anonymous User
Have you tried other browsers for Live chat? As I understand it is picky with certain browsers.
If you still can't get to Live chat try filling this form out.
https://help.nowtv.com/complaints/tv
As for Live chat, you could try this link
https://help.nowtv.com/article/how-to-submit-a-complaint
20-10-2020 13:01
@Anonymous User: you weren't wrong - Edge (wash my mouth out) managed to initiate chat. Now if only replies could be tied to the message they are responding to...
20-10-2020 12:50
@Anonymous User
Hi Martin
Try emailing Now TV at the following address:
UK Bob
20-10-2020 12:56
After I posted that, I followed some link to making a complaint (via web message), so have done that, and will wait for a response first. Then I'll try the link you gave. Interestingly, the email that got sent to tell me you responded stripped the actual address out.
20-10-2020 12:58
(I guess because it was a jpeg)
20-10-2020 13:02
@Anonymous User
Hopefully you get it sorted! 😀
20-10-2020 13:57
@Anonymous User @gavs82008
Martin
You should be able to download and save/keep your text chat you've had with Now TV's Help.
I know this because that's what I do when I have any interaction with them.
UK Bob
23-10-2020 19:21
Well, I got an email with a code which let me order a free Smart Stick - which arrived today. But it appears I cannot use it, even to access ‘free’ apps like the BBC iPlayer, without first paying for a Pass of some sort. I have emailed customer support to ask if this is correct. If so, the whole exercise was a waste of Now-TV's money and my time.
31-10-2020 23:40
I have 2 white boxes and like everyone White boxes come up unsupported l pay monthly for an entertainment pass have complained they shut it down saying it was case closed.
01-11-2020 10:30