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Mentor

Re: subtitles

actually there is only one online streaming service that offers some subtitles and that is netflix... we are sky customers, but we can not watch all the channels as some do not cater for deaf people and same for their on demand service. So we will always press every company to stop excluding a huge amount of people in the Uk from using their service. I have bought this matter up with lovefilm also, but their director of services is frankly rude and arrogant to the needs of the disabled community.

We need laws that force their hands.

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Advocate

Re: subtitles

I too have searched this forum AFTER purchasing a six months entertainment pass specifically to watch Falling Skies on Fox TV. I now find that there are no subtitles even 2 years on from the first requests. At no time in the sign up process was I made aware that NOW TV do not do subtitles. All DVD versions of Falling Skies have been subtitled and as I am deaf this has been wonderful. We were so looking forward to the new Series 4 that we decided the only way to get it was via NOW TV as a full SKY package is frankly beyond our means. Now I have a £34 box of tricks that is frankly USELESS to me!!

Can I get a refund?!!

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Advocate

Re: subtitles

Following on from yesterday, I "chatted" via their contact us page to one of NOW TV's customer service people last night. Turned out he was in INDIA!! Anyway, he refused a refund on the grounds that "it was not their policy to refund on the grounds which I had stated...i.e. I am deaf and NEED subtitles and without them the NOW box was just an expensive paperweight. I asked to speak to a Supervisor but was told none were available. I was told to call back "at 08:00 am"...I was pretty sure the guy was not UK by his typed responses, so I asked was that 8:00 am GMT?...he said no he was in India so it was 08:00 Delhi time! That would make it 03:30 GMT.

I got into Chat again later this morning and had a much better experience. I was initially told they could do nothing for me; however when I mentioned about the Closed Caption utility of the box settings (which does not work) and stating that I felt this was a breach of the DDA, their responses changed and they said they would sort it out. This afternoon I received confirmation of my refund....I will believe it when its in my Bank!! They want the box back of course.  I hope this might help other deaf/hard of hearing customers who have been let down so badly for the past 2 years.

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NOW TV Team (Retired)

Re: subtitles

Hi Bikemedic999,

 

I'm really sorry about the experience you had via live chat.

 

We don't offer subtitles at the moment, and don't yet have confirmed plans to do so. In that circumstance we of course don't expect you to pay for a pass you can't use, and will provide a refund.

 

I'll be passing on your details to be looked into, in order to ensure that other customers get a better experience next time.

 

Thanks,

 

Tom

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Occasional Poster

Re: subtitles

thank you NowTv but for now I'm going back to Netflix where subtitles are available in most movies
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Advocate

Re: subtitles

Just signed up, really surprised there is no subtitle support.

 

If you guys wanna compete with illegal downloads you need to add subtitle support, ASAP.

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Mentor

Re: subtitles

Just to add my own voice to the many others wanting subtitles. BBC iPlayer on the NowTV box has them and disappointed that Sky Movies on the box doesn't. 

 

I am not deaf or hard of hearing - but others in my family are and I know only too well the frustration that comes with not being able to follow the dialogue (some recent output makes it hard to follow even for those without hearing problems). 

 

This is discrimination, and exactly the kind of thing the DDA was passed to prevent. It needs to be higher up NowTV's list of priorities I feel - and move from under consideration to scheduled and have a clear and public delivery date. 

 

[Link removed, please do not repost or reference]

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Newbie

Re: Hi Wahidndee In regards to your question, NOW TV curren...

No subtitles? I was so certain that any service such as this would have subtitles that I thought I was being a bit thick in not being able to turn them on. Please rectify this major omission.
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Re: Hi Wahidndee In regards to your question, NOW TV curren...

I have now ended my subscription with TV Now, for this very reason.

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Advocate

Re: subtitles

 don't yet have confirmed plan to do so???  You have had ages to confirm some plans.

 

I have just cancelled my movies and entertainment pack.

 

Complete disgrace in 2014.

 

Rather that reply back with some useless template response about howwe do not offer subtitles at the moment ( hey, we worked that bit out, we are deaf not thick ) how about you spend the time confirming some plans.

 

 

 

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