@Colt45UK @Tom-R Colt45 - Dont bother purchasing another box. Now TV do NOT deserve the money again!! It seems that even though Closed Captioning has been incorporated within the new firmware thats as much as Now TV are capable of delivering. It sure isnt achieving customer expectations thats for sure!!!! Yet again, despite the NUMEROUS requests of your customers TOM it appears not to matter one jot to your organisation.
It really does matter to us, but that doesn't mean it's something we can just get up and do. I've explained before that it's very technically complex to implement. Comments from people saying "freeview does it" don't take into account that our internet TV service is built in a completely different way. I know Netflix have subtitles, but again, different service, different platform.
@Tom-R @Colt45UK You say that Tom however I would draw your attention to the following post I made not that long ago. Your response (if you call it that) was to dismiss what any other agents have advised in the past. That would mean therefore that the agent's reply was an untruth or at very best just a fob off!!!!
What actions have Now TV put in place to ensure subtitles are provided? Lawrence indicated back in 2012 it "was high up on your list of priorities". Clearly not high enough!! and the "writing was on the wall", I presume this was the Berlin wall as the writing like the wall have long gone!!!!!
**Below is one of the many replies from Now Tv agents. Bear in mind this reply was 2012. Where are Now Tv in regards to it's implementation of subtitles?
NOW TV Team Lawrence-G
I would like to be able to have subtitles on films, like they have on dvd's as it would help people that are hard of hearing
At this moment in time NOW TV doesn't support subtitles. The writing is on the wall for us in regards to subtitles, and as such it is high up on our list of our priorities. Rest assured we are looking into as we want as many people to enjoy our service as possible.
I hope this answers your query and you are still able to enjoy NOW TV.
NOW TV Team **