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Kajooo
Mentor

Sky Sports stranger pattern in the background.

Hi. I’ve recently subscribed to Sky Sports on NowTV and today I’ve noticed some strange moro pattern in the background. Some times the pattern is overlying the ads on the edges. What is it? 



21 Replies
gavs82008
Legend 5
Legend 5

@Kajooo 

What device are you using to watch NOW with? 

FYI that I do not work for NOW, just a NOW customer trying to help
Kajooo
Mentor

Hello, I’m using Apple TV 4K (2021)

 

flic.kr/p/2mh5AVQ

flic.kr/p/2mh9owG

 

Here you have few screenshots. 

gavs82008
Legend 5
Legend 5

@Kajooo 

Personally I don’t own an Apple TV so I can’t comment on it. However every device I have this is something I’ve not encountered before.

 

@nst  I know your an Apple TV user for NOW have you come across what @Kajooo  has mentioned? 

FYI that I do not work for NOW, just a NOW customer trying to help
M0nty
Advocate

I see this on my Mac in the now tv app also.

Nickc
Advocate

Hi, I've fixed it on my tv by changing the picture mode from dynamic to movie or normal modes

schnapps
Legend 5
Legend 5

Hi @Kajooo 

 

i have noticed this on certain Sky Sports live Streams over a period of about 18 months.

 

it seems to come and go and haven't seen it on my playback devices (various platforms) for a few months now, but it started reappearing again this week for me.

 

Thought NOW must have fixed it, but it seems like they haven't.

 

it looks like a camouflage pattern and is more noticeable on plain backgrounds.

 

My guess it's an issue with their live sports delivery stream mechanism.

 

There are other posts about NOW Sports picture artefacts (not picture buffering or pixelation) on the Community Forum about this in the past and other weird artefacts which i have also reported such has the grass shimmering which is noticeable when watching football for example (haven't noticed the grass simmering for a while now but haven't watched football yet this season on NOW).

 

It only seems to happen on NOW Sports, where NOW Entertainment and Cinema are not effected from what i can tell.

 

Your better off sending the photos and a compliant onto NOW by sending them an email using the email address on this screen shot below.

 

Probably you will get a response blaming your internet connection or Router which is not the case, where i have a stable 36Mbps on Ethernet with a few of my various NOW playback devices and i am also using the NOW Fab Fibre service which is totally fine when watching NOW Entertainment and Cinema.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

 

 

Kajooo
Mentor

Thank you for such detailed answer! I was using Now Sport few months ago via Chromecast Ultra and don’t remember seeing such a weird patterns. I’ll send them an email and we’ll see what they say. Thanks. 

schnapps
Legend 5
Legend 5

Hi @Kajooo 

 

Watched a bit of NOW Sports on the weekend with my Roku Stick + and didn't notice any camouflage artefacts when watching the Football, but did notice a lot of picture noise on the grass pitches.

 

Also watched two Rugby Union matches (one game on Sky Main Event and the other on Sky Lions /Arena on NOW and the picture looked much cleaner including the grass didn't have any noise artefacts).

 

Will be interested in what reply you get from NOW on the email that you send them.

 

Kajooo
Mentor

I received reply from NowTV:

 

I hope you are safe and doing well !

Thanks for getting in touch with us and letting us know the issue you are facing while trying to view on your Apple TV.

We've now switched off our old NOW app for Apple TV. If you've got Apple TV HD (gen 4) or 4K, you can carry on watching on our new app.

With the new NOW app on Apple TV gen 4 or later, you can watch in full HD with NOW Boost, but Dolby Digital 5.1 surround sound is not available.

I request you to kindly reinstall the new app and then try viewing on the device. In case you face any technical issue do let us know so that we can try getting the technical issue sorted .

Reply to this email without changing the subject line, and we’ll get back to you as soon as possible.

 

 I’ll be back gone over the weekend so will try to reinstall the app on Apple TV but highly doubt it’s gonna change anything. 

schnapps
Legend 5
Legend 5

Hi @Kajooo 

 

Noticed the weird camouflage artefacts when watching an EFL Championship Football highlight game this weekend, where you could just make it out on the grass pitch in the background.

 

Also noticed it on a Sky Sports live advert break where there was a lot of black background on the television screen when using my Roku Stick + with my Boost Membership.

 

I also noticed it on the NOW App on my Amazon 4K Fire Stick when changing the live Sky Sports channels where my screen goes temporary black when jumping between channels, where the camouflage artefacts looks most noticeable and obviously to see.

 

i doubt very much NOW suggestions will make no difference when it comes to seeing this picture artefacts.

 

 

M0nty
Advocate

Reinstalling the app, updating the firmware of your device are a very “turn it off and on again approach” lots of support engineers use this delay technique for these type of issues to clear their call sheets (as that’s how they are measured) it’s counter intuitive as it doesn’t actually resolve the issue in a majority of occasions.

M0nty
Advocate

This seems to only appear on some live sporting events. I believe it’s a “feature” that allows Sky to take the fingerprint of anyone syndicating or re-streaming the content and shutting down their account. It’s kind of clever, but poorly executed and spoils the playback of premium content for the majority of viewers who are not doing anything dodgy. NowTV has always been underfunded by Sky and this is another example (like the less than helpful epg and search functionality) that don’t get the attention needed to be great. I guess this is because ultimately Sky want you to upgrade to Q or glass that gets more funding. Anyway, I doubt they will change this feature anytime soon, but it really does need improving. 

Sivers
Advocate

I'm seeing this camouflage pattern (compression artefact?) when watching F1 and football on Apple TV 4K (with the new app + boost) . It really is annoying. It's at its worst when the picture is dark so you notice it most in the adverts and motion graphics used on the broadcast.

 

Has anyone had a response from Now/Sky?

schnapps
Legend 5
Legend 5

Also the camouflage picture artefacts was pretty bad watching the T20 cricket over the last week or so on both Sky Sports Main Event & Sky Sports Cricket channel 😠.

gavs82008
Legend 5
Legend 5

@schnapps 

Whilst I don’t have an active sports membership I have always wondered why is it just the sports channels it does this with? 
Take it doesn’t do it with the live entertainment and cinema channels? 

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @gavs82008 

 

Nope just NOW Sports for me (NOW Cinema and NOW Entertainment picture is perfectly acceptable on my Boost Membership on both Ethernet or WiFi).

gavs82008
Legend 5
Legend 5

@schnapps 

Very odd! 
Shame that the trio aren’t bundled in as one single membership otherwise I’d be happy to test it on my Sony Bravia Android TV. 

FYI that I do not work for NOW, just a NOW customer trying to help
Paulkav
Observer

I've the same issue on my apple TV box when watching sky sports membership. Going actually cancel the service and go back to a TV box direct service as it really takes from viewing 

 

carlos321
Advocate

I’ve suffered from this too on the Apple TV 4K. 

As a now TV subscriber in Ireland (where they offer BT and Premier sports in a sports extra pack) I’ve noticed its only on the Sky sports channels and not the sports extra (BT/Premier) one’s that suffer from it which leads me to believe that Sky think they are being clever with some sort of digital watermark on their own content. Note its not really clever if they can’t implement it properly 🙂

 

Where I think the problem happens is the way Sky scale this watermark. If you set the Apple TV output to SD 1080P then the issue pretty much goes away. Change Apple TV settings to 4K SD without relaunching the nowtv app and when you switch back you will see that the picture is now 1/4 of the screen. So killing the app and relaunching fixes the issue but causes the sky ‘watermark’ in the background the be scaled up by 4 making it much more noticeable when the Apple TV is on the 4k setting. Poor software implementation as usual by Sky. 

 

For now I’ve set it to SD 1080P but its a pain to keep switching settings on the Apple TV box for Apple/Netflix/Amazon content where they know how to do 4k 🙂

 

 

Nickc
Advocate

Has anyone had any luck fixing this? I watch it through the app on a smart TV so I can't see where to change the input quality