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Michael1994
Occasional Poster

Sky Sports News

No free Sky Sports News with Movies or Entertainment packages anymore?? Had NowTV for 3 years now and always had it but just recently it says I now have to buy sports pass to watch it!!

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13 Replies
schnapps Legend 4
Legend 4

Re: Sky Sports News

Hi @Michael1994

I don't think that's the case where Sky Sports News still works for me and i haven't used a Sky Sports Pass in over a year.

Try rebooting both your box / stick and router by switching the power off for about 30 secs to see if that fixes it. 

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Michael1994
Occasional Poster

Re: Sky Sports News

Hi @schnapps

 

Thanks for the reply.

I have rebooted it several times since I first noticed it doing this (about 2 weeks ago) but still no luck. Strange one.

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schnapps Legend 4
Legend 4

Re: Sky Sports News

Hi @Michael1994

You are about the fourth or fifth person to encounter this recently where Sky Sports News doesn't work either by going direct to SSN on the live Sky Sports Channels or via the SSN App, even though customers had an active cinema, entertainment, kids or Hayu pass on their account.

https://community.nowtv.com/t5/Everything-Sports/Sky-Sports-News/m-p/478711

Can only suggest the basic stuff like, reboot router, reboot nowtv box or stick, force a software update on the nowtv device by going into the secret menu or try signing out of your nowtv box and resign back in again or a full factory reset.

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Michael1994
Occasional Poster

Re: Sky Sports News

@schnapps I’ll give it another go when I get home, appreciate the replies 👍🏻

schnapps Legend 4
Legend 4

Re: Sky Sports News

Hi @Michael1994

If none of the usual things work when there is a glitch with nowtv, then contact live chat for further technical support.

Post back here if you resolve it.

Thanks

 

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Michael1994
Occasional Poster

Re: Sky Sports News

@schnapps Still nothing even after a full system reset 🤔

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schnapps Legend 4
Legend 4

Re: Sky Sports News

Hi @Michael1994

If your nowtv pass or passes are showing on the NowTV Box or Stick by going into the NowTV App and selecting My Account and you have tried all the usual stuff to see if you can fix it.

Then contact live chat and ask them if their tier 2 Support team can help you.

Goodluck.

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Michael1994
Occasional Poster

Re: Sky Sports News

@schnapps Can’t find a live chat atm, will wait till Monday and try again 

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HWJ
Occasional Poster

Re: Sky Sports News

l have an entertainment pass active but cannot watch the sky sport news hq app it tells me to by a sky sports pass .

Please NOWTV fix this error.