Now tv box lagging

[Anonymous User]

Hello, 

I'm having trouble with all apps on my now tv box. 
everything seems to be lagging, when the people are talking it doesn't match with th sound of words. If that makes any sense. 
on now TV movies it works perfectly but on all the apps I just end up getting annoyed and not bothering. 
it also makes a shutter sound at the same time as not matching what the person is saying. The whole thing is out of sync. 
can anyone help? 

[gavs82008]

@Anonymous User 

Is this the black box or smart box?

Are you connected via Wi-fi or Ethernet?

Have you tried to unplug the box and also your router for a few minutes? 

[Anonymous User]

Black box 

WiFi 

tried unplugging both 

[gavs82008]

@Anonymous User 

Are you able to connect it via Ethernet? 

Worst case you can set the NOW box back to factory settings as this often squashes bugs on the system.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

[schnapps · Accepted solution]

Hi @Anonymous User 

If you are encountering lip sync, then a couple of things you can try.

1. Go into the NOW Box Audio settings and see if setting to Stereo makes any difference (assuming you are not using Boost with a 5.1 sound system).

2. Don't know if this feature is still available on the NOW box, but when watching NOW or Netflix content, press the star button on the remote and play around with the Volume option settings.

3. If your television has in its Audio Settings an option to change the audio lip sync delay time, then see if changing the time delay makes any difference.

4. Sometimes rebooting your Router fixes audio sync problems on Apps.

[Anonymous User]

Thank you, setting to stereo as seemed to work 🥳