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moongirl
Mentor

Is it possible to have installation fee refunded

Hi

 

I'm wondering if anyone can help me. I signed up to Now Broadband just today and paid the installation fee of £60 upfront. Installation is booked for 15th June. However, I have just realised that my contract with my current Broadband provider (Talk Talk) isn't due to end until July 2022).  I didn't realise as I have been under a lot of stress taking care of a sick family member the last few months. The initial deal with Talk Talk had ended, not the actual contract. I can't believe I've made such a stupid mistake 😔 As it was literally just today I paid the installation fee, does anyone know if it's possible to have it refunded?

Thanks very much,

Anne

2 Replies
gavs82008
Legend 5
Legend 5

@moongirl 

Your best option is to call the broadband team in the morning. 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
moongirl
Mentor

  • Thanks gavs82008, apologies...Ive just realised that my contract with Talk Talk has actually ended after all! I was getting confused. So all is well, phew! Sorry about that, but thanks very much for replying so quickly! 🙂