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Anonymous User
Not applicable

Free pass

I purchased a now tv stick with a free entertainment pack for a month but there was no voucher code in the box and has not been added to my account can you help me please

2 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have a read of my post in this similar thread.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Now-TV-Stick/m-p/538351#M11329 

Anonymous User
Not applicable

I had great difficulty accessing the voucher codes required for the free pass as it was not made clear anywhere that it was pre-loaded. After spending an entire day of frustration trying to get information    I finally got the voucher codes by doing the following:

Go to now tv community chat

make sure you have email address your account is linked to

and access to your email account

you'll need a screenshot/photo of receipt for your Nowstick purchase to send

2 go to the link https://help.nowtv.com/getintouch/vouchers-offers/using-vouchers

 

3 Click blue arrow to reveal live chat (online chat hopeless)

 

4click on chat online explain you bought stick but no voucher codes for free access

have pen & paper ready to write downcodes or copy and paste them

 

5 be careful -chat can time out if you don't type anything for a while if looking for receipt etc