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Advocate

Devices no longer supported?

The NOW TV system is now telling me that devices I'm using are no longer supported.  How could this happen without notification?  What am I supposed to do - have been using these devices for a few years quite adequately and now all of sudden they have stopped working.

 

Ridiculous

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24 Replies
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Advocate

Re: Devices no longer supported?

Also why on earth can I not contact Now TV direct without having to go through a community group.  Even to make a complaint directs me through to community forums

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Champion 3

Re: Devices no longer supported?

@AnnieR 

 

Well Annie

 

Here's the way to make a complaint:

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

 

UK Bob

 

PS. Seems like the "Complaint" page is not working at the moment. 

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Expert 2

Re: Devices no longer supported?

Which devices are no longer supported that there was no notification? 
There was definitely notifications about the white box.

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Legend 5
Legend 5

Re: Devices no longer supported?

@AnnieR 

What device were you trying to use? Was it the White Box? 
If it is then this box is no longer supported and you will need to get in touch with Now TV staff to see what they can offer as a replacement.

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Legend 5
Legend 5

Re: Devices no longer supported?

@AnnieR  definitely annoying. I have an LG TV that no longer works with Now.  Best advice I saw on a money saving program was to get the usb/ dongle devices such as the smart stick or a Chromecast. They are portable and a lot cheaper to replace if obsolete than a smart TV. 

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Advocate

Re: Devices no longer supported?

Thanks for yr response. Yes it is the white boxes. I suspected that is what has happened.
I can’t seem to get in touch with now tv directly
It is very annoying
Annie
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Newbie

Re: Devices no longer supported?

Go through complaints

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

I have just had mine replaced free of charge via a voucher code

 

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Advocate

Re: Devices no longer supported?

How.ve you managed that ? Kept going round in circles with Live Chat....didn't get the point that i had had no notification whatsoever and that all i had to do was buy a stick

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Advocate

Re: Devices no longer supported?

I would love to ge in touch with someone to ask about replacements for our two white boxes - but live chat doesn't work (nothing happens when I click on the button).  How else can I discuss this with someone?  TIA, Martin

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