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SeeMoreDigital Champion 5
Champion 5

Re: Churn rates


@DarylM wrote:
Subtitles seems to be the big one.  I'm aware that Tom's explained the reasons why it's difficult to do (variable bit rates would result in blurry subtitles).

If the subtitles are 'graphics' based then yes, they could look blurry under certain circumstances. But if they're 'text' based, they wont.

 

Of-course, the NOW TV Box would have to offer text based decoder support too. I'm not sure if the Roku devices offer this level of functionality...


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LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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pethead65 Expert 5
Expert 5

Re: Churn rates

@SeeMoreDigital  I would've thought the Roku box would be OK given that the unmodified version has a Netflix app

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pethead65 Expert 5
Expert 5

Re: Churn rates

@SimonB1979

 

There's always the catch up option if the adverts bother you.  Also Sky have adverts and you'd be paying upwards of £20 per month, I think to get the box sets it's £36Smiley Surprised

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SimonB1979
Regular 3

Re: Churn rates

@pethead65 yep! Sky have more adverts then Hulu ☺️

 

(Watching WWE on skysports is horrendous) 👀🔫

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commanda6 Champion 2
Champion 2

Re: Churn rates


@DarylM wrote:

@pethead65 wrote:

@DarylM I think one look at the ideas section suggests that subtitles is the big one & because it's been on there for 3 years or so,  to me it gives the impression that NOW TV just aren't bothered.  It would be better if they said it's not going to happen or ideally some sort of time frame if it is.


Subtitles seems to be the big one.  I'm aware that Tom's explained the reasons why it's difficult to do (variable bit rates would result in blurry subtitles).

 

It's clearly possible since other services have them.  But I believe it would require wholesale change to the system which Now TV delivers video by.  I'm sure they'd prefer to have subtitles.  I'm hopeful that the new box will make any potential change more viable.


Hi @DarylM and @pethead65

 

In theory subtitles would be  visible enough. If an individual has a good enough connection to receive the maximum bit rate that people with a slow Internet connection would have a hard time as they of course wouldn't receive the Max bit rate

 

Hi @SeeMoreDigital

 

As far as I know vast majority of now TVs devices use H264.

With Roku/nowTV box I believe now TVs files are in MP4 format using the H264 codec


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SeeMoreDigital Champion 5
Champion 5

Re: Churn rates


@commanda6 wrote:

Hi @SeeMoreDigital

As far as I know vast majority of now TVs devices use H264.
With Roku/nowTV box I believe now TVs files are in MP4 format using the H264 codec


All major streaming services use H264 on all their devices. As it's the widest supported video format by A/V decoding chip-set manufacturers. No other video format comes close Smiley Wink


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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DarylM Expert 5
Expert 5

Re: Churn rates


@SeeMoreDigital wrote:

@DarylM wrote:
Subtitles seems to be the big one.  I'm aware that Tom's explained the reasons why it's difficult to do (variable bit rates would result in blurry subtitles).

If the subtitles are 'graphics' based then yes, they could look blurry under certain circumstances. But if they're 'text' based, they wont.

 

Of-course, the NOW TV Box would have to offer text based decoder support too. I'm not sure if the Roku devices offer this level of functionality...


 

Yes, that's what slightly surprised me about the latest explanation.   I think that, using Now TV's current method of delivering video, a second video stream would need to be created specifically for the version with subtitles.  Since the subtitles would be inlaid in the picture, they would go blurry during those moments when the user's connection slows down a bit.

 

It seems that Now TV currently does not have the functionality to support text-based subtitles.  And introducing it would be more complicated than it sounds because it's likely that every aspect of delivering the video would need to be changed (i.e. the methods used to upload the video and the software used to play it).

 

That's my understanding of it anyway, because I am in no way technical.

 

Does Sky Go have subtitles?



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SeeMoreDigital Champion 5
Champion 5

Re: Churn rates


@DarylM wrote:

Yes, that's what slightly surprised me about the latest explanation.   I think that, using Now TV's current method of delivering video, a second video stream would need to be created specifically for the version with subtitles.  Since the subtitles would be inlaid in the picture, they would go blurry during those moments when the user's connection slows down a bit.

 

It seems that Now TV currently does not have the functionality to support text-based subtitles.  And introducing it would be more complicated than it sounds because it's likely that every aspect of delivering the video would need to be changed (i.e. the methods used to upload the video and the software used to play it).

 

That's my understanding of it anyway, because I am in no way technical.


The 'video' delivery method does not have to change in order for the playback device to support subtitles, whether they be 'text' based or 'graphics' based. All that's required is an additional file (stream) placed within the delivery container. 

 

In order for the subtitle stream to be displayed, the relevant file parser and subtitle decoder needs to be incorporated within the playback device...


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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DarylM Expert 5
Expert 5

Re: Churn rates

I think one problem might be that Now TV offers live streaming channels - something which Netflix and Amazon do not.

 

Would it be acceptable for Now TV to offer subtitles for on demand content (catch up and box sets) but not live channels?  Or would everyone be perfectly happy and say that it was a good start?

 

I don't know of any live streaming channels which offer subtitles.  At least, the live internet channels via the iPlayer, ITVPlayer and All4 do not.

 

I guess there may be difficulty in synching up the text files with the live stream when there's the potential for buffering.

 

Does Sky Go have subtitles for any of its content - live or on demand?



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4268 Champion 4
Champion 4

Re: Churn rates

I personally think that the list of sets to select from on now needs revising. I can see point of catch up and leaving soon. I think that they should include new. Why does kids collection need to be on front page when it is in the all TV shows section. Also usually the theme and featured should match.

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