cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Change Payment date

Hi how do i go about changing my payment date?  New to this all. 

4 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

If it’s for TV memberships it is more difficult because it’s based on when you purchase the membership.

Live chat might be able to help, just click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

If it’s for broadband you can give the team a call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

Be aware if you call the number to discuss TV memberships they will direct you straight to live chat.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Would i get theou at this time as they close at 8?

gavs82008
Legend 5
Legend 5

@Anonymous User 

Personally I’m not sure as I’m not a broadband customer with NOW, no harm in trying though.

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @gavs82008 @Anonymous User 

 

The NOW Broadband telephone helpline for Broadband Customers is available between 8am to 8pm 7 days a week.

 

Prior to Covid-19 they did close at 11pm each evening.

 

Best time to call them is first thing in the morning after 8am.