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AinzOb
Advocate

Bill/payment date discrepancy

‎11-10-2021 24:33

Hi

 

Had NOW Broadband since July & it state that the date the bill is to be paid on is the 23rd of each month (direct debit in place). However since then the payment actually comes out my account anywhere from the 27th onwards.

 

Any idea why this? Also does anyone know if I can get the date changed to when the funds will be debited from my account?

 

Thanks in advanced!

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gavs82008
Legend 5
Legend 5

Re: Bill/payment date discrepancy

‎11-10-2021 8:49

@AinzOb 

My recommendation is to call the broadband team, they should be able to to confirm and hopefully assist with chaning the dates.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband customers can get in touch anytime between 8am–8pm.

Call us 0330 041 2480
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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