So you have a second nowtv account where it says your cinema pass is active until October the 29th and was that by checking under Passes & Vouchers on here.
I know this will sound like a silly question, but have you signed into your nowtv box and stick with the second account details ?
Or was that the reason you tried live chat that the cinema pass shows active when opening the NowTV App on your box / stick and under the My Account section of the NowTV App it shows the cinema pass is active to watch, where when trying to play a movie it comes up with a buy a cinema pass message ?
Apologies about my questions asked where i am trying to paint a picture in my mind whats happening.
Anyway sounds the only way you will get this resolved is speaking to live chat again.
Can you help me please ?
my card was declined when now TV went to take payment. So I’ve updated my card details today. But it’s been cancelled already so how do I make the payment with new card & get it back on? I’ve already updated my card details on MyAccount, I just need them to take the payment so as I can watch again. this is so much stress & I can’t believe there’s no helpline number on a Saturday ? You can’t Expect people to go all weekend without tv! And crying kids wanting to watch their favourite shows !!plzzz help I want to make payment
There’s no helpline number any day.
What happens if you go in and try to buy a new pass, as your old one must have expired for your service to stop, even if your card was declined?
Hopefully, this would trigger an attempt by NowTV to take the payment, using your new card details as on file on your account, and not blindly just think because you were declined before that you will still be declined?