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Advocate

Angry customer

My bill is monthly I paid it on 7th 10th 15th !! Even tho I asked for it all to come out on 10th off every month now tv take it when they want .

I've also noticed as soon as money goes into my account their taking it !!?? They spying on my bank account?? And then took another months payment I've paid twice this month I'm fumming my human rights my private life as been invaded and then their taking the ###### and taking what they want when they want plus more out off my account 

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Advocate

Re: Angry customer

O and I cant get through to anyone to get this sorted out I'm left feeling helpless and angry I need to speak to someone get this sorted out !! Yeah covid get it but I worked for b.t it's easier enough to work from home !!! Bet there's plenty of people needing help and that nowbot is ###### and only dealing with boardband issues when I ring up which cost money that not a free number cutting me off the phone because it not a broadband issue is bad .

Especially when I've paid for the call and not got anything sorted .

I dont get this sorted out I'm going to the papers cant treat people like this 

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Legend 5
Legend 5

Re: Angry customer

@Sarah21 

This relating to broadband or TV passes? As there is a customer phone number for broadband ONLY.

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Advocate

Re: Angry customer

Hi, i have the same problem! paid bill (goes directly out my bank) they then claim it was declined and today i had to give them £64 (they kindly wiped £1 off my bill) for them to put my wifi on! they have literally left me with nothing until friday told me to borrow the money. I told them look i supply NHS with mental health staff i cannot be without wifi as been working from home since march. sent them messages no one gets back to me called get robbed off. i am leaving them found new provider. every month i have this issue and they say same need to update bank details i have every month since february and they haven’t changed! fingers crossed we get our problem solved 

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Community Manager
Community Manager

Re: Angry customer

Hi @Sarah21 

 

When you buy a pass the payment will come out on the day you bought that pass, you can't specify the date. Sounds like you've got 3 diffrent passes so you're probably seeing 3 diffrent prices. 

 

Not sure what you mean when you say as soon as money goes into your account we take it. If they money isn't there in the account on the date it's due of course we'll try again, like every other company. It could be why you're seeing odd dates if payments keep failing. 

 

Thanks

Simon

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