cancel
Showing results for 
Search instead for 
Did you mean: 

Stuttering, lost of network, freezing

For the last 6 months our NowTV stick has been working perfectly but recently it's been constantly failing.

 

E.g. sounds stutters, stops/freezes, gets out of sync (inc the interface), loses internet, etc.

 

The only fix is to restart the stick and then it returns to normal for a bit.

 

It's really frustrating! Our internet is fine (500+ Mbps) and our Amazon stick has no such problems.

 

Is the NowTV stick faulty?

 

Thanks

 

0 Thanks
Reply
2 Replies
Highlighted
gavs82008
Expert 3

Re: Stuttering, lost of network, freezing

@BrienneOfTarth 

Did you buy the Stick from Now TV? If you have had it less than a year you could contact Live chat and might get a replacement

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

Re: Stuttering, lost of network, freezing

Thanks, I've emailed NowTV Support but they've not replied and the 'Live Chat' button doesn't seem to work.  I'll keep trying. 😖

0 Thanks
Reply