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Anonymous User
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Problems activating Now tv Smart Stick

Hi. I'm having issues trying to activate my smart stick.

I got to the point where I entered the on screen code into my now tv account on my computer and now all I'm getting on the tv is "oops something went wrong. There's a problem loading the next page. Hit the back button on your remote and try again"

 

Hitting the back button takes me back to the 'Get Started' page. If I select get started, I continually get the above message.

 

I've tried rebooting my modem and de-powering the TV to no avail.

 

Please help.

1 ACCEPTED SOLUTION
Anonymous User
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I am having the exact same problem with mine also

View solution in original post

25 REPLIES 25
Anonymous User
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I am having the exact same problem with mine also

Anonymous User
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I have full signal but have an error message saying there was a problem connecting to the network activation plug in not downloaded -4 can any one please help as I have followed all instructions

Anonymous User
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So, almost a month later and the problem hasn't been resolved. Still cannot activate TV Stick.

Anonymous User
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I had the same problem and solved it through Live Chat. I had tried using my mobile phone with wi-fi and then three different browsers. Each time I got the same "oops" message.  I was advised to try my phone without the wifi and it worked straight away and asked for the code.

Anonymous User
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Following the given connection procedure, resulting in NOW TV logo only then blank blue screen. No further instruction or connection to my internet. 

Anonymous User
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I have exactly the same problem, so a solution is really needed. Will be keeping an eye on this thread.

Anonymous User
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Having same problem 

Anonymous User
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same problem activating Now tv sick

Anonymous User
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Same thing is happening to me!