My home screen is just freezing and won't do anything more, I can't even press setting or anything and the voice search on it has never worked? Do I need to send it back?
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Firstly I would try step 6 in this linked help guide, if that doesn't work then perhaps try the other steps starting from 1 onwards.
Did you put a reply? I didn't get one
But how do I do that if I can't press settings or updates? Can i do it on the now site on my phone?
Forgot to mention if none of the trouble shooting steps work in my previous linked help guide.
See if re pairing the smart remote on your nowtv stick makes any difference.
Out of curiosity does your TV screen show a 6 digit code and ask you to go to nowtv.com/tv with a PC or Mobile to activate your new stick ?
If so, perhaps these instructions in this guide below will help.