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Caroline2000
Occasional Poster

My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

My home screen is just freezing and won't do anything more, I can't even press setting or anything and the voice search on it has never worked? Do I need to send it back? 

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Caroline2000
Occasional Poster

Re: My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

But how do I do that if I can't press settings or updates? Can i do it on the now site on my phone?
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schnapps Legend 5
Legend 5

Re: My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

Hi @Caroline2000

Firstly I would try step 6 in this linked help guide, if that doesn't work then perhaps try the other steps starting from 1 onwards.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

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Caroline2000
Occasional Poster

Re: My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

But how do I do that if I can't press settings or updates? Can i do it on the now site on my phone?
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Caroline2000
Occasional Poster

Re: My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

Did you put a reply? I didn't get one 


@Caroline2000 wrote:
But how do I do that if I can't press settings or updates? Can i do it on the now site on my phone?

 

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schnapps Legend 5
Legend 5

Re: My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

Hi @Caroline2000

Forgot to mention if none of the trouble shooting steps work in my previous linked help guide.

See if re pairing the smart remote on your nowtv stick makes any difference.

https://help.nowtv.com/article/how-to-pair-your-smart-remote

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schnapps Legend 5
Legend 5

Re: My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

Hi @Caroline2000

Out of curiosity does your TV screen show a 6 digit code and ask you to go to nowtv.com/tv with a PC or Mobile to activate your new stick ?

If so, perhaps these instructions in this guide below will help.

https://help.nowtv.com/article/set-up-your-now-tv-smart-stick

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Caroline2000
Occasional Poster

Re: My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

I put new batteries in and did the pairing and got it on, now just trying to get the talking to work lol
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