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Nosupportchat
Newbie

Change email address on tv

How can change email address on my TV after changing email address on account online? Can't get chat to work either. If company wants customers they should provide proper support not just community

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commanda6
Legend 5
Legend 5

Re: Change email address on tv


@Nosupportchat wrote:

How can change email address on my TV after changing email address on account online? Can't get chat to work either. If company wants customers they should provide proper support not just community


Hi @Nosupportchat

it is possible to change the email address that is used by your now TV account. I do agree that it's nowhere near as simple to do as it should be though. I believe we should change the email address used on our NowTV accounts without any input from NowTV support

 

Too it, he would have to get in contact with NowTV via live chat

have a look at the help article at the link below . Then press the contact us button and then expand the 'accounts and orders' tab, then click 'change account details' and then click 'live chat' (I would recommend doing this on a PC/Mac be that a desktop or a laptop)

 

https://help.nowtv.com/article/how-to-change-email-address

 

Hope this helpsSmiley Happy

 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
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Nosupportchat
Newbie

Re: Change email address on tv

Hi the chat service doesn't work and it has been changed on computer but
has stayed same on tv which I use relax while watching it. Thanks for reply
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Ian2412
Mentor

Re: Change email address on tv

@Nosupportchat
Hi. When I asked Live chat to change my email address on account then asked about old email address that shows on About section in settings he advised that could change after 24-48 hours.
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