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shawny
Expert 2

Re: Youtube app - cannot navigate before it crashes out....

still have the problems..

 

on my other Smart TV box, video stops before the end 

 

Annoying...

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schnapps
Legend 5
Legend 5

Re: Youtube app - cannot navigate before it crashes out....

Hi @Tony-D

 

The Youtube App on my nowtv smart box seems to be getting worse, where previously the App would lock up & freeze (which has be noted on here) and we are still awaiting a software patch fix from Roku / NowTV Tech Team.

 

Now i have noticed on my smart box, when i play video content from YouTube (not all the time mind) the TV screen will go blank and the smart box will reboot it's self with the NowTV start up full screen logo Smiley Mad.

 

All my other Apps that I have tried so far seem to be fine and the smart box appears to remain stable.

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robert1997
Elite

Re: Youtube app - cannot navigate before it crashes out....

Finally deleted the app from my box.  Shame really but at least I can still get it via my TVs built in apps.

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Tony-D
NOW TV Team
NOW TV Team

Re: Youtube app - cannot navigate before it crashes out....


@schnapps wrote:

Hi @Tony-D

 

The Youtube App on my nowtv smart box seems to be getting worse, where previously the App would lock up & freeze (which has be noted on here) and we are still awaiting a software patch fix from Roku / NowTV Tech Team.

 

Now i have noticed on my smart box, when i play video content from YouTube (not all the time mind) the TV screen will go blank and the smart box will reboot it's self with the NowTV start up full screen logo Smiley Mad.

 

All my other Apps that I have tried so far seem to be fine and the smart box appears to remain stable.


@schnapps Don't worry, i've had the same issues too. I was trying desperately to watch an unboxing video for my new phone yesterday and it would crash upon clicking on it. I'll report this to the team today as YouTube should really be running nicely. Possibly it was the latest update to YouTube doing this as the PS4 App, Huawei Smart Tv App and even playing through the borwser got updated. Thanks for confirming the same issue i had.

Scotty211990
Advocate

Re: Youtube app - cannot navigate before it crashes out....

I have had this same problem, i load youtube and the videos on the home screen flicker and when i try playing one it crashes my box. 

But i can navigate through the menu no problem.

Everything else work's perfect on the box and i'm with Now tv broadband.

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barry25
Advocate

Re: Youtube app - cannot navigate before it crashes out....

come on now tv get this sorted has been over a month now and it is getting worse 

 

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Harters
Mentor

Re: Youtube app - cannot navigate before it crashes out....

My Smart box has now started crashing since it updated over the weekend.

 

I hate the new interface as its only shows 3 thumbnails across now and it seems I have to do a lot of navigating to get to my Watch List etc.

 

It seems to play most videos OK, but on some it plays a few seconds, then I get half a flickering green screen, sound continues, then the box crashes.  Only cure seems to be unplug and start again.  Also the suggested videos along the bottom flicker when you have the timeline up.

 

I hope this is fixed soon as I live on YouTube!

Tony-D
NOW TV Team
NOW TV Team

Re: Youtube app - cannot navigate before it crashes out....


@Harters wrote:

My Smart box has now started crashing since it updated over the weekend.

 

I hate the new interface as its only shows 3 thumbnails across now and it seems I have to do a lot of navigating to get to my Watch List etc.

 

It seems to play most videos OK, but on some it plays a few seconds, then I get half a flickering green screen, sound continues, then the box crashes.  Only cure seems to be unplug and start again.  Also the suggested videos along the bottom flicker when you have the timeline up.

 

I hope this is fixed soon as I live on YouTube!


@Harters @barry25 @schnapps Is it any kind of video specifically (Resolution, Length, etc) or is it any video at all? How many of you had screen locking while scrolling? Is your YouTube interface different than it was say a few weeks agao? (I know that the YouTube layout has changed on a number of my devices at home)

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Tony-D
NOW TV Team
NOW TV Team

Re: Youtube app - cannot navigate before it crashes out....


@Tony-D wrote:

@Harters wrote:

My Smart box has now started crashing since it updated over the weekend.

 

I hate the new interface as its only shows 3 thumbnails across now and it seems I have to do a lot of navigating to get to my Watch List etc.

 

It seems to play most videos OK, but on some it plays a few seconds, then I get half a flickering green screen, sound continues, then the box crashes.  Only cure seems to be unplug and start again.  Also the suggested videos along the bottom flicker when you have the timeline up.

 

I hope this is fixed soon as I live on YouTube!


@Harters @barry25 @schnapps Is it any kind of video specifically (Resolution, Length, etc) or is it any video at all? How many of you had screen locking while scrolling? Is your YouTube interface different than it was say a few weeks agao? (I know that the YouTube layout has changed on a number of my devices at home)


Guys, what version do you have whenyou scroll to settings > version number (or somehting similar)

In the office we have version 'b8ad7f9c' running on the Smart Box.

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Harters
Mentor

Re: Youtube app - cannot navigate before it crashes out....

I will have to wait until I get home to get the vesion number, but it was OK on Saturday them I went to watch it on Sunday and it had changed.  It looks like its meant for a tocu device as there is so much spacing between all the icons.

 

The videos I have a problem play fine on my iMac, iPad etc.

 

The vidoes that do not play or lock up the box are anything from 5 mins to 15 mins and are generally 1080p.

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