As if by magic!
My TV Guide, Catch Up options have disappeared from the home screen!
I have tried reset and also a factor reset but they are still not there.
There does not seem to be any support from NOW TV regarding this, is this a common fault with this service or a software and or box fault?
Please can someone assist?
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• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you! •
• NOW TV Box = Model no: Black box | Software: 7.5.3 Build: 4068-10 | NOW TV app: 3.10.49 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •
• All TV's = NOW TV app: 2.19.2 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •
Running a software update seems to be fixing this for most people if you want to try that out
Start by pressing your NOW TV remote control buttons in this order:
Fast Forward x3
Then click on update software and wait for this to complete.