First Poster
Posts: 1
Registered: ‎29-10-2016

Re: TV Guide Disappeared!!

As if by magic!


My TV Guide, Catch Up options have disappeared from the home screen!


I have tried reset and also a factor reset but they are still not there.


There does not seem to be any support from NOW TV regarding this, is this a common fault with this service or a software and or box fault?


Please can someone assist?

Occasional Poster
Posts: 2
Registered: ‎20-04-2017

Re: TV Guide Disappeared!!

See instructions earlier in this thread for remote control secret options to force a software update from Version: 7.5.3 Build 4056 to Version: 7.5.3 Build 4057.

This fixed my freeview problems.

Occasional Poster
Posts: 3
Registered: ‎12-08-2016

TV guide disappeared??

So the last 2 nights when turning on tv the box isn't showing TV guide or catch up. The only options are the apps and settings can anyone help? Options have totally disappeared. Thanks in advance
Champion 1
Posts: 6,237
Registered: ‎31-12-2013

Re: TV guide disappeared??

Hi @Melissa1607,


Your new topic/post has been merged into this existing topic about the same subject, which might contain the answers you're looking for...




• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer just like you! •

NOW TV Box = Model no: Black box | Software: 7.5.3 Build: 4068-10 | NOW TV app: 3.10.49 • LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 32LN575V | Software: 04.28.14 | OS: NetCast •

All TV's = NOW TV app: 2.19.2 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •

Posts: 370
Registered: ‎07-04-2016

Re: TV guide disappeared??

Hi @Melissa1607



Running a software update seems to be fixing this for most people if you want to try that out


Start by pressing your NOW TV remote control buttons in this order:


Home x5
Fast Forward x3
Rewind x2



Then click on update software and wait for this  to complete.