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First Poster
Posts: 1
Registered: ‎29-10-2016

Re: TV Guide Disappeared!!

As if by magic!

 

My TV Guide, Catch Up options have disappeared from the home screen!

 

I have tried reset and also a factor reset but they are still not there.

 

There does not seem to be any support from NOW TV regarding this, is this a common fault with this service or a software and or box fault?

 

Please can someone assist?

Occasional Poster
Posts: 2
Registered: ‎20-04-2017

Re: TV Guide Disappeared!!

See instructions earlier in this thread for remote control secret options to force a software update from Version: 7.5.3 Build 4056 to Version: 7.5.3 Build 4057.

This fixed my freeview problems.

Occasional Poster
Posts: 3
Registered: ‎12-08-2016

TV guide disappeared??

So the last 2 nights when turning on tv the box isn't showing TV guide or catch up. The only options are the apps and settings can anyone help? Options have totally disappeared. Thanks in advance
Champion 4
Posts: 7,522
Registered: ‎31-12-2013

Re: TV guide disappeared??

Hi @Melissa1607,

 

Your new topic/post has been merged into this existing topic about the same subject, which might contain the answers you're looking for...

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.25.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Highlighted
NOW TV Team
Posts: 470
Registered: ‎07-04-2016

Re: TV guide disappeared??

Hi @Melissa1607

 

 

Running a software update seems to be fixing this for most people if you want to try that out

 

Start by pressing your NOW TV remote control buttons in this order:

 

Home x5
Fast Forward x3
Rewind x2

 

 

Then click on update software and wait for this  to complete.

 

 

 

Cheers

 

Occasional Poster
Posts: 4
Registered: ‎17-05-2017

Re: TV guide disappeared??

Hi There

I recently got a NOWtv Smart Box, when looking through the freeview channel listing there are channels missing.

DAVE, E4+1 would be the ones we have noticed

Just to be clear on the setup.... all i have done is move the aerial cable from the back of the TV which does have these channels to the back of the NOWTV box and done a scan.

Any advice on the issue appreciated..

 

Elite 5
Posts: 4,941
Registered: ‎28-06-2014

Re: Now TV Smart Box - Freeview channels missing

@TurGe are you using an external or internal aerial? Sometimes a rescan can help, scan with other electronic equipment off to avoid interference. Also I find the weather makes a difference.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Now...


Devices I am currently using for Now: Android app on Moto G5 Plus, Chromecast, LG TV, Smart box.
Occasional Poster
Posts: 4
Registered: ‎17-05-2017

Re: Now TV Smart Box - Freeview channels missing

The aerial is external cables into the loft then on a booster to 6 tv outlets.
There are 4 TVs in the house which all have over 100 channels of free view content including hd channels and radio.
The tv in the bedroom which again has all the channels is where I have put the box, I simply unplugged the aerial from the tv and placed it in the nowtv box, I have tuned and retuned the nowtv box numerous times but only get 45 channels including hd and radio.
So the question is same cable to tv 100 + channels are tuned to the tv (basically all free view channels) yet same cable to nowtv box and only a fraction of the channels(45)
Possibly a defective box or the tuner in the box is no where near as good as the tuner in a tv
Champion 4
Posts: 7,522
Registered: ‎31-12-2013

Re: Now TV Smart Box - Freeview channels missing

Hi @TurGe,

 

How close is your WiFi router to your 'smart' box? It's signals might be swamping the 'smart' boxes tuner. Another thing to look at is the coaxial lead that's feeding your smart box. Is it double shielded?

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.25.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 4
Registered: ‎17-05-2017

Re: Now TV Smart Box - Freeview channels missing

The router is downstairs, I will power it off and try a retune, the coax I believe is double shielded.
Whilst I appreciate everyone's suggestions it still seems to point to the tuner in the box being the issue, perhaps it's not as good as a tv tuner or maybe a little more sensitive to interference.