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Mazo1
Advocate

Free to air channels

I've done all the tests to try find channels but nothing works. I've reset done factory reset checked ariel moved it etc but no channels can be found. Live chat took an hour and still nothing worked. Any ideas?
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Legend 5
Legend 5

Re: Free to air channels

Hi @Mazo1,

 

Have you connected a TV aerial to your 'smart' box. And scanned/tuned all the TV stations?

Anonymous User
Not applicable

Re: Free to air channels

I have the same problem. 

I was told that as long as I could already view Freeview Channels then I would be able to set it up. However, since I am transferring from Sky and use a dish, I don't see how to connect the smartbox to an aerial. This is very frustrating and should be much simpler. 

When I first scanned for channels, it found 16. Now it can only find 5. None of this is using an aerial (again - I am an ex-Sky customer and therefore have dish not aerial). 

Help please. 

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Legend 5
Legend 5

Re: Free to air channels

Hi @Anonymous User

 

If you want to view the Freeview (DVB-T/T2) television service you need to connect the 'smart' box to a television aerial. A satellite dish is not a television aerial.

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Mazo1
Advocate

Re: Free to air channels

I am the same but I bought an indoor ariel that won't pick up any channels at all
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Mazo1
Advocate

Re: Freeview channels via NOW TV Box and Problem with live TV

This is the new box I have but after using an indoor ariel there are no free to air channels being received. Did all the things live chat told me to do but hr later still no sign of the 60 channels so they have forwarded it to escalations
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Betty2
Advocate

Freesat aerial

Hi
Can anyone help !!

Can u connect your now tv smart box to a freesat aerial?? I got a connector but it won't recognise it when I try to install the free channels.... I've read on the forum that u can't connect to a sky dish is this the same for a freesat dish aerial???
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Legend 5
Legend 5

Re: Freesat aerial


@Betty2 wrote:
Can u connect your now tv smart box to a freesat aerial??

There's no such thing as a Freesat 'aerial', as it this particular service requires a (DVB-S/S2) satellite dish... The Freeview (DVB-T/T2) service requires a TV aerial.

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