Hi, please can a NOWTV staff member confirm whether the new box (2016 edition) outputs at 50HZ, and not 60HZ as per the previous boxes? 60HZ causes jerkiness and motion judder on sports and any fast moving movies. Thanks for your reply.
Yes the 2016 NowTV smart box is fixed at 50hz video output for all content on the box (ie Freeview, BBC IPlayer NowTV Services etc).
There is no 60hz playback option everything is fixed at 50hz.
Have just purchased now tv box and set up and disappoint that it is set to 60hz and picture does judder. Can't find any settings for 50hz. This is crazy as all now tv content plays at 50hz. Am I missing something? Bob.
Hi @Anonymous User
It is the NowTV smart box that outputs at 50 Hz. If you have the standard black box (now TV box) then content will be output at 60 Hz. The smart box is fixed at 50 Hz output . Make sure it's the smart box that you have it should be clearly marked on the packaging
@Anonymous User wrote:
.... it's only a firmware update to fix.
Sadly it not on the early Roku/NOW TV devices. Because the video chip-set fitted within the early devices does not support 50Hz. Not everything can be fixed with a firmware update!
Thankfully the NOW TV 'smart' box offers a 'fixed' 50Hz output. Which is the main reason I bought one 😉