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Debzi170
Advocate

Re: now tv remote doesnt work

I have just recieved my box and the remote doesn't work at all. Tried work different batteries too. Please send me a new one
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Community Manager
Community Manager

Re: now tv remote doesnt work

Hi Debzi170,

 

Thanks for your post.

 

I'm sorry to hear your remote seems to be faulty.

 

I've sent you a private message regarding what you need to do next as it relates to your personal account.

 

Thanks

 

Simon

NOW TV Team

 

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mrwdouglas
Advocate

Re: now tv remote doesnt work

Just plugged in my NOWTV box. The remote is not working. Tried new batteries but am unable to navigate the set up menus.  Please send me a new one.

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Aaron-S
NOW TV Team (Retired)

Re: now tv remote doesnt work

Hi mrwdouglas,

 

Thanks for getting in contact with us.

 

I'm sorry to hear you are having issues with your NOW TV remote.

 

We would like to resolve this for you. Can you contact us via Live Chat?

 

Regards,

 

Aaron

NOW TV Team

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muzza209
Mentor

Re: now tv remote doesnt work

Honestly try just hitting the remote lol it worked after I did that maybe just dumb luck but worth at try lol just so you know I headbutted it lol works fine now.
Andysun73
Mentor

Re: now tv remote doesnt work

Second remote works. I had to connect to TV nearer to my hub. Once I had set everything up. I connected to the main tv and everything works fine. You need good wi fi signal.
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Kaylaaaax
Advocate

Re: now tv remote doesnt work

I had the same problem, hit the remote of the table and worked perfectly haha thanks!
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youngyy
Advocate

Re: now tv remote doesnt work

Another dead remote here, confirmed will send me another on Live Chat. Not a very good QA for so many to be dead. I know the box is cheap but still expect it to work!

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eddy0428
Advocate

Re: now tv remote doesnt work

My remote is not working why it's the weekend was looking forward to watching nowtv 😭😭😭
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Char-A
NOW TV Team (Retired)

Re: now tv remote doesn't work

Hi everyone,

 

Sorry about the remote issues and we'd like to help anyone experiencing issues with this.

Please contact us directly either by email or live chat so we can resolve this swiftly for you.

 

Please can we make sure the following:

 

- Can you make sure the batteries are working or try a different pair.

- Make sure the plastic film at on the top of the remote is peeled off.

 

Thanks a lot for your patience whilst we sort this.

 

Char

NOW TV Team

 

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