Thanks for getting in touch.
Can you please try the troubleshooting steps found here: http://bit.ly/Help-014
Once you have tried these steps and are on the menu page can you then try the steps in this link: http://bit.ly/Help-011
If you still have issues connecting to your network can you then please turn off your router and your NOW TV box?
We look forward to hearing from you.
Wasted many hours unsuccessfully to log on to NowTV box with my superhub........
Five minutes with the solution magnificent magnificent.......Give the person a gold star..
cannot connect onto now tv through virgin super hub i ave tried every thing
every thing esle can connect wireless , the now tv is right next to the hub constantly
getting error code 014 , yes I have got more than 3 signal bars
You have my heartfelt thanks..
Bought a Now TV box with 1 day sports pass specifically to watch Chelsea last night. Spent ages trying to get it working over both my Virgin WiFi - and my neighbors as well. I did manage to 'jury rig' something by piggy-backing a spare Router via RJ45 and setting up a 2nd WiFi network. Got that running just in time for kickoff - with cables everywhere.
I was about to blame Virgin for blocking the Now TV service until I found this workaround so many thanks for the technical resolution!