23-04-2014 22:07
Three nights in a row now. Only get message oops something went wrong here we are working on it. Is this a permanent situation or is the box eventually going to work? Need to know because am paying to watch the message at the moment.
16-02-2015 8:44
16-02-2015 9:05
16-02-2015 10:15
16-02-2015 10:37
16-02-2015 11:29
16-02-2015 12:33
Hi @Anonymous User ,
Thanks for getting in touch, I'm very sorry for any inconvenience this has caused.
I can see that you have already tried most of the troubleshooting steps, but can you please also try:
Unplugging your NOW TV box and your router for a few minutes. Can you then plug these back in and re-try the set up process.
Once you have done this, you may also want to try the steps for error 014 and error 011 again.
Please let us know how you get on.
Sorry again, for the inconvenience this may have caused.
Kind Regards,
Karl
NOW TV Team
31-03-2015 17:24
My now tv box is not working powers up but remote wont do any thing, every thing been checked, really annoyed as paid to watch the walking dead tonight, what is going on
31-03-2015 17:50
@Anonymous User wrote:
My now tv box is not working powers up but remote wont do any thing, every thing been checked, really annoyed as paid to watch the walking dead tonight, what is going on
Hi @Anonymous User
Are you using HDMI? Can you see anything at all on your TV screen?
What actually happens does the box get past the now TV logo at first boot?
31-03-2015 19:07
I have done all of the suggested processes in order to rectify Now TV, but none has made any difference. I get use of this service around one in every eight times I try to use it, the rest of the time it always buffers and comes up with error code 100 no matter what I try to watch. It is not an issue with my connection or proximity of the box to my router. Extremely disappointing and frustrating, in fact, the last time I managed to get it to work was over a week ago. It has had this issue since I bought the box in January, but has gotten increasingly worse. Any suggestions other than to cancel my subscriptions?
As stated before, I have tried every suggested process several times.
31-03-2015 20:27