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RoyN
Occasional Poster

NOW TV box stuck on Logo Screen

I have looked but was unable to see any other posts with the same problem. I have had my box for about 17 months, however two nights ago, I turned my AV receiver over to my NOWTV Channel, only to find the NOWTV Logo With the pulsating Play button animation, this did not respond when I pressed the corresponding button on the remote. I then tried resetting the box including a hard reset and each time I then ran through the following:-

 

Constant white light for about 12 seconds with no response from the play button.

 

flashing white light for around 17 seconds, no response and then it responds and the "Lets get started" screen appears.

 

Press OK and go through the set up wireless network process (SKY, SR101 Modem), press "Connect" and get three green arrows.

 

Next comes the "Update available" which also seems to work and obtains 100%

 

Then back to the the NOWTV Logo With the pulsating Play animation, which still does not respond.

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RoyN
Occasional Poster

Re: NOW TV box stuck on Logo Screen

Yep, working fine now for me, had to reload all my apps. Nice to see that you finally rolled back the software. I hope I can now go back from an Occasional Poster to a Never Poster. Smiley LOL

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47 Replies
mcbetts
First Poster

Re: NOW TV box stuck on Logo Screen

I am having exactly the same problems with both of my Now TV Boxes! Every time I try a software update it gets to 100%, says it will restart, then goes to the logo screen mentioned above and won't respond unless I soft reset.

(Current) software version is 5.50.
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two-cv
Occasional Poster

Re: NOW TV box stuck on Logo Screen

I have exactly the same issue too, identical details as described by Royn. And now the box is useless as im stuck in a constant loop of setting up again and returning to the pulsating logo. Only had the box two months.. NOW TV - you have any knoweldge of this error and a fix please? .. Thanks
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Charlottecrame
Occasional Poster

Re: NOW TV box stuck on Logo Screen

Mine too, I've done the reset but that hasn't helped, any ideas on how to fix it?
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laplap
Contributor 2

Re: NOW TV box stuck on Logo Screen

Same here. Was on software version 5.5.430, did the update to 6.1.5516 and now I have a brick. Any help would be welcome.

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artesea Legend 4
Legend 4

Re: NOW TV box stuck on Logo Screen

@laplap (and all) can you login in to your routers and check what Channel they are currently on? If it's 12, 13 or auto can you change it to anything between 1 and 11?

If you don't know how to login or adjust settings please post your ISP, router make and model.

Help for Sky Routers

Help for Virgin Routers

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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two-cv
Occasional Poster

Re: NOW TV box stuck on Logo Screen

My virgin routers on channel 6. This is confirmed on the now tv screen when it successfully connects. It just wont complete the software upgrade as described above. Any other advice please? With thanks
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Lucy165
Occasional Poster

Re: NOW TV box stuck on Logo Screen

I am also having this problem have tried multiple resets but still seeing the logo. I do have another NowTV connected to another tv which is working fine?
laplap
Contributor 2

Re: NOW TV box stuck on Logo Screen

My belkin router was on auto so I changed to 5. Now tv box found the router, logged in and started the software update, rebooted and is stuck on now tv logo.

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Mofofunk
Occasional Poster

Re: NOW TV box stuck on Logo Screen

I'm having the exact same problem.......what a pile of excrement!!!!! Is there any danger of a fix being posted or are we meant to sit here and wonder why we wasted our money buying this half baked idea!!!