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Michael-H
NOW TV Team (Retired)

Re: My now tv box cant connect to my local network

Hi Bri81,

 

Thanks for getting in touch with your post, sorry to hear that you're still having issues with the service.

 

As this is an account related query, I am going to send you a private message shortly.

 

I hope that this helps.

 

Regards,

 

Michael

NOW TV Team

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Re: My now tv box cant connect to my local network

I take it you disabled pings? Might be worth dong that then rebooting the router.
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Earos
Advocate

Re: My now tv box cant connect to my local network

Awesome gem of information. Could have saved me hours if id looked here first !!

Thanks

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BrianElliott65
Advocate

Re: My now tv box cant connect to my local network

Thank you!!

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geoffreys3
Scholar

Re: My now tv box cant connect to my local network

I am using a router with WPA Wireless Security. All devices must be configured with the same settings as the router. How do I program the NOWTV Box with the WPA Shared Key? The router is a Linksys WRT54GL.

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Tom-R
NOW TV Team (Retired)

Re: My now tv box cant connect to my local network

Hi geoffreys3,

 

All you need to do is connect your box to the mains and your TV, then follow the setup steps. At one point, you'll be asked to connect to a wireless network. When you reach that step, just select your network and enter your WPA Key as the password.

 

If you need any more assistance, give me a shout.

 

Thanks,

 

Tom

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Re: My now tv box cant connect to my local network

How I sorted out my virgin media is that I made up a guest pass on my virgin router and named it nowtv and then gave it a password and then connected to that from my now tv box and it worked perfectly.
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geoffreys3
Scholar

Re: My now tv box cant connect to my local network

Thank you - works fine.

Geoffreys3

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Red-Eye
Mentor

Re: My now tv box cant connect to my local network

I too have the same problem, but using a plusnet fibre router. Tried all the suggestions posted above, but to no avail. It won't connect to wifi weigh or without security, or with or without the SSID being broadcast. I had to change my router to broadcast on channel 11 for the box to see the network in the first place. This is now getting really frustrating!! Any ideas?
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Re: My now tv box cant connect to my local network

Sorry, don't really know about any other routers, but what I done was to
disable the ping on the nowtv box : press the home button on the remote 5
times followed by 1 press of FF, Play, Rew, Play and finally FF..( copied
that from the site).
Went to the router and signed in on virgin went on advance and then to
guest pass, tick it to enable it and renamed it nowtv then added a password
and comfirmed it...After the router rebooted i rescanned the nowtv box to
find the wifi signal and connected the nowtv to it and put in the password
and it worked brilliantly, have no trouble now .. Good luck