Thanks for getting in touch with your post, sorry to hear that you're still having issues with the service.
As this is an account related query, I am going to send you a private message shortly.
I hope that this helps.
NOW TV Team
I am using a router with WPA Wireless Security. All devices must be configured with the same settings as the router. How do I program the NOWTV Box with the WPA Shared Key? The router is a Linksys WRT54GL.
All you need to do is connect your box to the mains and your TV, then follow the setup steps. At one point, you'll be asked to connect to a wireless network. When you reach that step, just select your network and enter your WPA Key as the password.
If you need any more assistance, give me a shout.