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ST4
Advocate

How do I cancel my subscription?

Why can't I seem to be able to cancel my account?

 

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RoyB Legend 5
Legend 5

Re: How do I cancel my subscription?

@ST4 

 

This is not a user option on the NowTV website,

 

To erase yourself completely, try the advice here:-

 

https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310

 

Nobody has come back lately and said it didn’t work for them, anyway. But if the person who answers says it’s for Sky only, refer them to the link, remind them of their GDPR obligations, and politely but firmly insist.

 

So please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later Smiley Tongue

 


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Len4256
Advocate

Re: Live chat/ help

I had a payment taken by error and have tried many various ways to contact NOW and found NO HELP_NO CUSTOMER CARE_ NO CONTACT ALLOWED_NO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES! Is Now a dictatorship!!

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Len4256
Advocate

Re: Live chat/ help

Best give up there seems to be NO HELP_NO CUSTOMER CARE_ NNO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES

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Len4256
Advocate

Re: Live chat/ help

best give up NO HELP_NO CUSTOMER CARE_NO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES

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RoyB Legend 5
Legend 5

Re: Live chat/ help

@Len4256 

 

Untrue, post flooder.

 

There is copious Help, if you know what you are looking for.

 

And it’s not easy to reach, I grant you, but Live Chat is accessible fairly straightforwardly if you follow this advice:-

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>

Have another try......


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Sekeina
Newbie

Re: Live chat/ help

Hi I cancelled my subscription last month and the 4th of dec was meant to be my last day being able to watch but it’s seems you have charged me instead I have canceled it again but would like my refund as I no longer use it thank you 

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RoyB Legend 5
Legend 5

Re: Live chat/ help

@Sekeina 

 

Hi - you will have to ask Live Chat about a refund (access detail in the message above yours); it's not something anybody can do in the Community for you.


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Anthrelt
Newbie

Re: Live chat/ help

If I buy the joahua fight will u be able to view it on nowtv app on xbox one ?

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RoyB Legend 5
Legend 5

Re: Live chat/ help

@Anthrelt 

 

You need the Sky Sports Box Office app, not the NowTV app, to watch this fight:-

 

https://community.nowtv.com/t5/NOW-TV-News/Boxing-Ruiz-Jr-vs-Joshua-2-Sky-Sports-Box-Office-How-to-W...

 

The App versus Stick thing is a bit confusing; the best way to think about it is that the Stick has the NowTV app and other apps besides, while a TV, or your Xbox, just has the NowTV app, which doesn’t include any of the other apps found on the Stick.

 

So no, you can’t watch this fight on the NowTV app since it’s actually on a different app, the Sky Sports Box Office app. Which is a separate app on the NowTV stick, just like Netflix or the BBC iPlayer is.

 

But of course, your TV or Xbox has other apps besides NowTV; so does it have the Sky Sports Box Office app you need here?

 

No alas, though there are other ways you can watch it, as described here:-

 

https://www.skysports.com/terms-and-conditions/12930/10539101/FAQs


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