This is not a user option on the NowTV website,
To erase yourself completely, try the advice here:-
Nobody has come back lately and said it didn’t work for them, anyway. But if the person who answers says it’s for Sky only, refer them to the link, remind them of their GDPR obligations, and politely but firmly insist.
So please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later
Untrue, post flooder.
There is copious Help, if you know what you are looking for.
And it’s not easy to reach, I grant you, but Live Chat is accessible fairly straightforwardly if you follow this advice:-
Get in Touch (all the options, and the best place to start):-
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
Have another try......
Hi I cancelled my subscription last month and the 4th of dec was meant to be my last day being able to watch but it’s seems you have charged me instead I have canceled it again but would like my refund as I no longer use it thank you
Hi - you will have to ask Live Chat about a refund (access detail in the message above yours); it's not something anybody can do in the Community for you.
You need the Sky Sports Box Office app, not the NowTV app, to watch this fight:-
The App versus Stick thing is a bit confusing; the best way to think about it is that the Stick has the NowTV app and other apps besides, while a TV, or your Xbox, just has the NowTV app, which doesn’t include any of the other apps found on the Stick.
So no, you can’t watch this fight on the NowTV app since it’s actually on a different app, the Sky Sports Box Office app. Which is a separate app on the NowTV stick, just like Netflix or the BBC iPlayer is.
But of course, your TV or Xbox has other apps besides NowTV; so does it have the Sky Sports Box Office app you need here?
No alas, though there are other ways you can watch it, as described here:-