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RoyB Mentor 2
Mentor 2

Re: Live chat/ help

@Sharonnassey 

 

Go to My Account/Bills & payments, and this should show you the breakdown of how the £50 has been charged.

 

If you see nothing there, then you likely have a duplicate account, which trawling your emails may reveal details of.

 

If you can’t resolve this from the above, then talk to Live Chat, at:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


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Alex
First Poster

Re: Live chat/ help

Hi am just wondering if my installation date is booked as I can't find it and I haven't received an email about anything since signing up

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Leighanne1
First Poster

Re: Live chat/ help

Hi I am wondering why I cant watch my pack its saying I need to pay 7.99 but on the 2/9/19 and the 7/9/19 you took 11.99 and have been for a while taking that amount I cant watch anything 

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Highlighted
schnapps Legend 5
Legend 5

Re: Live chat/ help

Hi @Leighanne1 

 

The £11.99 per month charge relates to a NowTV Cinema Pass, where a £7.99 charge currently refers to an Entertainment Pass.

 

Have you been paying two £11.99 charges on the 2nd & 7th of each month, where if so this would suggest to me that you have two accounts with a cinema pass on each account.

 

Or is one of your payments on the 2nd or 7th of September a £7.99 charge which would be an Entertainment Pass ?

 

Do you have an NowTV Entertainment Pass on your account by going to My Account > Passes & Vouchers whilst logged in on here ?

 

Also what playback devices are you using ?

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