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Anonymous User
Not applicable

‎26-03-2016 18:12

Error 014

It won't connect to my local network??? Help.. It's driving me mad!!!
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4 REPLIES 4
Anonymous User
Not applicable

‎26-03-2016 18:58 - edited ‎26-03-2016 18:58

@error014 you'll need to complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:

Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.

If the above is done correctly, you'll see a new screen pop up called Platform Secret Screen which will display two green bars and four further options. Please select Disable Network Pings from the list of available options.

Once you've done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.

Anonymous User
Not applicable

‎13-06-2017 22:09

In response to Anonymous User's comment

I have tried all the suggestion but it still won't  log on to the local network 

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SeeMoreDigital
Legend 5
Legend 5

‎13-06-2017 22:27

In response to Anonymous User's comment

Hi and welcome to the forum @Anonymous User,

 

First things first. Can you please confirm the model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Sufficed to say, 'error 014' codes relate to WiFi connectivity problems

 

 

Cheers

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Anonymous User
Not applicable

‎13-06-2017 22:35

In response to SeeMoreDigital's comment

It is the white one

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