06-11-2015 16:37
Solved! Go to Solution.
09-11-2015 16:11
Hi @Anonymous User,
Thank you for getting back to us with that detailed information.
I'm sending you an email about this so please keep a look out for it.
Thanks,
Rich
The NOW TV Team
08-11-2015 19:46
Hi @Anonymous User,
Thanks for posting.
That is quite odd that this is happening on just the one box and since the update. Can we ask you to try these steps to override the current install of the update as it sounds like it might be corrupt.
Thanks
Simon
NOW TV Team
09-11-2015 1:38
09-11-2015 16:11
Hi @Anonymous User,
Thank you for getting back to us with that detailed information.
I'm sending you an email about this so please keep a look out for it.
Thanks,
Rich
The NOW TV Team
28-07-2018 17:27
I am having the same problems would you be able to send me the same email to resolve this please
many thanks
09-11-2015 16:43
13-11-2015 14:36
12-04-2016 10:50
I think I have the same issue with my box. It is very slow to respond to the remote. Could you post the solution to this thread so that others who also have this problem can see what to do?
13-04-2016 15:29
Hi @Anonymous User,
Although you've mentioned you seem to be having the same issue as @Anonymous User mentioned would you be able to outline what's happening and when so we can help you better?
Thanks
Simon
NOW TV Team
19-01-2020 10:42
Hi I got a smart stick yesterday and remote doesn't respond all.the time