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Karenmc
First Poster

Bad picture quality

I have just set up EE TV today and have signed up for a free trial of Now TV.

The picture is absolutely awful - even when I change the screen setting it's not watchable as can barely see the characters and very pixelated.

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6 Replies
caseyb1993 Champion 1
Champion 1

Re: Bad picture quality

Hello @Karenmc 🙂

Usually bad picture quality is due to a slow internet speed. Who is your ISP and have you done a speed test? 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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TC64
Occasional Poster

Re: Bad picture quality

I also have a bad picture as karenmc, how do you test speed
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RoyB Mentor 1
Mentor 1

Re: Bad picture quality

@TC64 

 

https://www.uswitch.com/broadband/speedtest/

 

Or download and run the Ookla app on any tablet or smartphone.


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TC64
Occasional Poster

Re: Bad picture quality

These are my results 0.4 download 0.6 upload But no idea what it means
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RoyB Mentor 1
Mentor 1

Re: Bad picture quality

@TC64 

 

Those numbers are awful. My comparable numbers are 24.3 and 4.5 (Mbps). You would need 5.0 and 1.0 at least to get any sort of satisfactory performance from a NowTV video stream.

 

You need to get onto your broadband provider to find out what is happening here, and get them to fix it, as something is seriously not right.


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Smackos
Contributor 3

Re: Bad picture quality

Agreed, those numbers are truely hidious. To start with you could always try and turn off your router at the plug for 30 seconds, flick it back on, and give it two minutes to return to normal. Sometimes (today in fact) your individual line can get knocked off. A simple box restart can sometimes put things right again. If not though then you need to complain like mad, those numbers are essentially old dial up broadband numbers.