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keep getting an error message saying something went wrong try again later on my now tv box since it

now tv box logged me out every time i try to log back in it keeps coming up ooops sorry something went wrong please try again later this has been happening all morning how do i solve it 

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Legend 5
Legend 5

Re: keep getting an error message saying something went wrong try again later on my now tv box since

Hi @lesprey

What happens if you switch the power off to both your router and nowtv box for about 30 secs, does it make any difference ?

If that doesn't work, you could try a factory reset by pushing a pin in the reset hole on the back of the box for about 30 secs until you see the "Lets get Started" message show on screen.

With a factory reset you will have to re enter your wifi password again and might be asked to visit the nowtv website with your PC or mobile device internet browser to re enter your account details and enter a six digit activation code shown on your television screen (just follow the instructions on your TV screen when electronically activating the nowtv box).

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Legend 5
Legend 5

Re: keep getting an error message saying something went wrong try again later on my now tv box since

Hi @lesprey

What happens if you switch the power off to both your router and nowtv box for about 30 secs, does it make any difference ?

If that doesn't work, you could try a factory reset by pushing a pin in the reset hole on the back of the box for about 30 secs until you see the "Lets get Started" message show on screen.

With a factory reset you will have to re enter your wifi password again and might be asked to visit the nowtv website with your PC or mobile device internet browser to re enter your account details and enter a six digit activation code shown on your television screen (just follow the instructions on your TV screen when electronically activating the nowtv box).

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Re: keep getting an error message saying something went wrong try again later on my now tv box since

thankyou i have reset the box that seems to be working now 

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Re: keep getting an error message saying something went wrong try again later on my now tv box since

I've reset my stick it worked for a bit after then stopped again with the sorry something went wrong im getting a bit annoyed know payfor it and it's not working right 

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Re: keep getting an error message saying something went wrong try again later on my now tv box since

I'm a user and this happened to me..with much annoyance I tried everything. Even spoke on live chat without success until I realised I could login in with mobile phone data and realised my ip address had been blocked on my router...I think this is an automatic security measure. I had recently tried to login on my pc and forgotten my password. Contact live chat and explain this. Wait a couple of hours then go and try again. I did this and it is now working.

 

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Re: keep getting an error message saying something went wrong try again later on my now tv box since

This is happening to us. However we do not have the box. So cannot reset. It is on our smart tv. I have removed and the added the app. And still not working.

i have used now tv on another tv and it’s working on another account. 

thanks 

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Legend 5
Legend 5

Re: keep getting an error message saying something went wrong try again later on my now tv box since

Hi @Chloe658 

 

See if unplugging the power to your Smart TV for about a minute with the inbuilt NowTV App clears the error, at the same time reboot your Router.

 

Let the Router start up first give it say 5 minutes to settle back down then switch the mains power back onto the television.

 

 

 

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