I keep getting the error code 14 message when I try and connect to wifi. I've tried enabling and disabling pings and that doesn't work. I can't plug my box into my router as it's too far away. I can't find the live chat option for love nor money as I never get a "Contact Us" option at the bottom of any of the pages. Can anyone help?
thanks but I've read that this isn't very secure and I also don't know how to do that. I'm wondering whether to just send the box back as I seem to be able to watch just fine without it. Any reason I should keep it (assuming it was working!)?
Hi @Anonymous User
Welcome to the forum 🙂
Please see advice here: http://help.nowtv.com/article/Error-014-NOW-TV-box
Try resetting the NOW TV box and trying again. If you still cannot connect, the Contact Us button is at the bottom of that page which will take you to live chat.
Hope this helps 🙂
please can someone inform me as to why my now tv box will not work i have tried the soloution that i have seen online about pressing home 5 times ect and this has not worked , however i am not prepared to change my wireless channelon my virgin media as it informs me not to do so and as i have no other problems with any other internet connections i have to other devices, my girlfriend has a now tv box and has never encounterd any of these issues, i am a very dissappointed customer and would not of brought this product if i realised how much hassel it would be to set up.
Have had no joy whatsoever in installing my black now tv box. Tried all the advice previously given but it still will not connect. I have another white box that I have had no trouble with but this new one just won't play ball. Help!!
Hey @Anonymous User
Thanks for trying all those steps already, it definitely helps a lot.
Is this going through a shared network? This can cause some issues.
If you have a 3G connection that would be worth a shot!
NOW TV Team
@Anonymous User unfortunately you may have fallen fowl of the way university internet is set up. For security I suspect only uni students can log in on the wifi. You will have a user name and password. Can you access Now TV on your phone or PC? If anyone in your halls has a chromecast you might want to try using it just to see if it will work. University networks create VPNs. now does not allow access via these. Have a quick search on google, you might find some helpful information.
Hi @Anonymous User
Just to echo what has been said above, This would be something that I would speak to your Uni Halls IT department about, we do find a lot of Halls block streaming devices as it is a shared WIFI connection.