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Anonymous User
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error 14

I keep getting the error code 14 message when I try and connect to wifi.  I've tried enabling and disabling pings and that doesn't work.  I can't plug my box into my router as it's too far away.  I can't find the live chat option for love nor money as I never get a "Contact Us" option at the bottom of any of the pages.    Can anyone help?

59 Replies
Anonymous User
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@Anonymous User have you tried enabling the guest wifi mode on your router and connecting the box to that access point? 

Anonymous User
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thanks but I've read that this isn't very secure and I also don't know how to do that.  I'm wondering whether to just send the box back as I seem to be able to watch just fine without it.  Any reason I should keep it (assuming it was working!)?

Anonymous User
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Hi @Anonymous User

 

Welcome to the forum 🙂

 

Please see advice here: http://help.nowtv.com/article/Error-014-NOW-TV-box

 

Try resetting the NOW TV box and trying again. If you still cannot connect, the Contact Us button is at the bottom of that page which will take you to live chat.

 

Hope this helps 🙂

Anonymous User
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@Anonymous User Virgin label it as "Safer wireless connections with the guest network". They have a step-by-step guide depending on your router here.

4268
Legend 5
Legend 5

Newbie have you tried the 5ghz setting. I have Virgin and both my boxes are happier on that.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
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Evening ....

 

please can someone inform me as to why my now tv box will not work i have tried the soloution that i have seen online about pressing home 5 times ect and this has not worked , however i am not prepared to change my wireless channelon my virgin media as it informs me not to do so and  as i have no other problems with any other internet connections i have to other devices, my girlfriend has a now tv box and has never encounterd any of these issues, i am a very dissappointed customer and would not of brought this product if i realised how much hassel it would be to set up.

4268
Legend 5
Legend 5

Do you have a Superhub? Try connecting to 5ghz rather than 2ghz. I have Virgin and find my two boxes connect better with that.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
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Have had no joy whatsoever in installing my black now tv box. Tried all the advice previously given but it still will not connect. I have another white box that I have had no trouble with but this new one just won't play ball. Help!!

Anonymous User
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@Anonymous User which steps have you tried? Disabling pings? Enabling the guest wifi mode and connecting the box to that? Changing the 5GHz SSID to something different than the one used by the 2.4?

Anonymous User
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I'm in uni accommodation so I've registered the MAC address to work on a certain wifi and it's still not working. Tried hooking it up to another wifi we have. Again still not working.
Not happy that this is the 1st time I've brought a now tv box and it's not working and I paid for 6months entertainment pass.
Tried doing the whole home x5 thing and it's not worked. Plugged it into my mates room and it's not working. There's only so many times I can reset the thing before I want to throw it out the window
Anonymous User
Not applicable

Hey @Anonymous User

 

Thanks for trying all those steps already, it definitely helps a lot.

 

Is this going through a shared network? This can cause some issues.

 

If you have a 3G connection that would be worth a shot!

 

Thanks,

 

Ryan
NOW TV Team

4268
Legend 5
Legend 5

@Anonymous User unfortunately you may have fallen fowl of the way university internet is set up.  For security I suspect only uni students can log in on the wifi.  You will have a user name and password.  Can you access Now TV on your phone or PC? If anyone in your halls has a chromecast you might want to try using it just to see if it will work.  University networks create VPNs.  now does not allow access via these.  Have a quick search on google, you might find some helpful information.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
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My friend has a white box in her room and it works perfectly fine
Anonymous User
Not applicable

@Anonymous User are you sure you've used the correct MAC address? There is one for Wifi and one for Ethernet.

Anonymous User
Not applicable

Hi @Anonymous User

 

Just to echo what has been said above, This would be something that I would speak to your Uni Halls IT department about, we do find a lot of Halls block streaming devices as it is a shared WIFI connection.

 

Thanks

Andy

Anonymous User
Not applicable

Yeah it's the one under the box
Anonymous User
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Unfortunately there isn't much more NOW TV can do about the way your hall wifi is setup. Are you sure your friend didn't have to do anything else with the IT department to get theirs working?

Anonymous User
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Try your friends box in your room and see if it works 

Then try your in her room as well 

Anonymous User
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Can't connect to Internet 

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post and welcome to the forum.  Please see this help file re error 14 http://help.nowtv.com/article/Error-014-NOW-TV-box

 

Hope this helpsSmiley Happy