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KimmiA
Occasional Poster

Unable to access box sets or movies

Hi there. I'm unable to access any box sets or movies and I have both the entertainment and movies pass. I use the black NowTV box. I can't even bring up the list to select anything. It was working fine on Tuesday. I have tried a factory reset and a service update to no avail. Any ideas? Any help much appreciated.
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6 Replies
schnapps Legend 5
Legend 5

Re: Unable to access box sets or movies

Hi @KimmiA

 

NowTV have identified a bug in the current firmware on the nowtv standard black boxes and are looking to push out a new firmware ver 8.0.3 in the next two weeks according to this linked thread below.

 

https://community.nowtv.com/t5/Cinema/MOVIES-BROWSING-ISSUES/m-p/461198#M12986

Gaz5681
Occasional Poster

Re: Unable to access box sets or movies

I've been having the exact same problems, I've tried finding I fo all over about it.

I have recently bought a wifi range extender to make my talktalk tv box wiresless, so I decided to connect to that rather than directly to the router........hallelujah!!!!! It worked.

It seemed to change the wireless channel from 36 to 9.

I think the router is having problems connecting directly to the now tv box.

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KimmiA
Occasional Poster

Re: Unable to access box sets or movies

Ah thank you. I have checked and I am actually already on the new firmware 8.0.3 and still experiencing the same issue. Very frustrating!
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schnapps Legend 5
Legend 5

Re: Unable to access box sets or movies

Hi @KimmiA

 

Are you using the nowtv smart box with the Freeview inbuilt tuner and who is your ISP is it TalkTalk or somebody else ?

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KimmiA
Occasional Poster

Re: Unable to access box sets or movies

Yes. I am using the NowTV smart box and my ISP is TalkTalk.
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schnapps Legend 5
Legend 5

Re: Unable to access box sets or movies

Hi @KimmiA

 

Since the latest firmware was pushed out to the nowtv smart boxes a number of TalkTalk customers have reported various problems with their smart boxes or having difficulty streaming the NowTV content via their TalkTalk Routers.

 

Here's some threads linked below.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Now-TV-Smart-Box-NowTV-App-after-Update/m-p/460389#M...

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Unable-to-connect-to-Talk-Talk-Fibre-wifi/m-p/458393...

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/No-tv-won-t-load-on-smart-box/m-p/460492#M5419

 

Maybe try the suggestions in these linked threads above, where some TalkTalk owners had success, where others have reported no joy.