17-08-2019 14:37
Every time I navigate to TV Guide or a live Freeview channel it freezes and restarts. It's been doing it for a few days now. Things I've tried...
1. Restart
2. Unplug
3. Factory reset
None of these have worked. The apps are all working fine it's just TV guide and live Freeview that's freezing. My broadband is also working perfectly fine. Any suggestions?
Solved! Go to Solution.
26-08-2019 22:12
I have also had this problem for several days. A factory reset after a broadband reset finally fixed it. What a pain. Best of luck.
24-08-2019 14:11
Hi @Anonymous User it was on the bottom of the box, it didn’t look like a button, I had to feel around for it. Ours is a black box with a blue now tv on the top
18-09-2019 18:58
My TV guide freezes since mid August. After trying everything else I had to do the factory reset too and re sign into my WiFi etc etc. And resign into all the apps.
Annoying but worked for a week. Factory resetted it again worked for another week. Did it again this time it worked for 2weeks and has now frozen again. I'm seriously ###### off. I can see from the forum I ain't the only one having this problem. I live in London. Was thinking of buying a new smart box but I ain't got the money. And as it's not isolated to just my box I don't see why I should. Now TV needs to sort it out.
09-10-2019 18:43
Has anyone managed to sort this? I've started having this problem and have to keep factory resetting every time which is frustrating when you have to find channels, log into catch up apps/Netflix etc each time.
09-10-2019 18:56
Yes, resetting my broadband then a factory reset got it working again. Hoping this will work for you too 😀
09-10-2019 19:20
I've been doing for the last couple of months now, and unfortunately it seems to last a shorter length of time after each reset.. we're down to two days between factory resets now 😴.
Would be good to get an actual update from NowTV!
Hope it works out better for you!
13-10-2019 16:54
I agree NOW TV needs to sort this out ASAP as it's driving my husband mad!! He's retired and regularly tries to change viewing only to have it freeze up & he's not techie minded so wants me to sort out each time but I'm not always available as at work. Can you confirm what 'factory reset' is & how to do it?
13-10-2019 17:13
@Anonymous User
There’s a button, underneath on the black box, on the side on the Stick, and with the device powered, you press this and hold it in for 15-30 seconds. (Less time, and it only power cycles off/on).
The device then needs to be set up again, with account details and all, so if you want your husband to be able to do this in your absence, walk him through it, make copious notes, and then have him demonstrate that he can do it without assistance, so you can safely leave him with it.
15-10-2019 11:01
13-10-2019 19:53