18-12-2015 15:13
26-06-2016 17:48
@Anonymous User
If it was me, if you have done another hard factory reset on the box has mentioned in my above post then i would take the box back to the retailer where you purchased the box from and ask you a replacement (assuming the box is less than a year old).
One question the NowTV box is on view and clear sight of your remote controller, the reason i ask somebody else on here hid their box behind their soundbar and didn't realize that the NowTV box worked by infra red (they thought the remote was either Bluetooth or WiFi operated).
26-06-2016 19:07
I have had this nowtv box since sept 2015 and since last month the remote suddenly stops working around 4 minutes after the nowtv box is switched on. If I switch the box off, then on again the remote works again for 4 minutes from anywhere (even 15 feet away) and then it stops working again after around 4 mintes. The little white light on the Nowtv box also stops blinking when this happens.
Used new batteries, checked with multimeter and they are full charge.
Anyone had this problem? At first I thought the box was freezing but the time still updates if I go to the info screen before the remote stops working.
26-06-2016 19:13 - edited 26-06-2016 19:17
@Anonymous User
To take the box out of the equation have you got a smart phone or tablet (Android, IOS or Windows) where you can download the free Roku remote controller app from the app store or have you got an older white NowTV box where you can check the black box using the white remote controller ?
Edit - Forget to mention, when you say that you reset the NowTV box was that a reboot by switching the box off at the mains or was it by a hard factory reset ?
26-06-2016 19:30
Reset the box and hard reset with all software downloded again, same behaviour, the remote stops working after 4-5 mins.
I have now found the remote does work but only when placed right next to the box within 1-5cm distance.
So it works for the first 4-5 mins from any range and then only works if it is basically touching the front of the nowtv box.
26-06-2016 19:44 - edited 26-06-2016 19:50
@Anonymous User wrote:
I have now found the remote does work but only when placed right next to the box within 1-5cm distance.
So it works for the first 4-5 mins from any range and then only works if it is basically touching the front of the nowtv box.
Sounds like the NowTV box IR receiver is playing up.
I don't think this is effecting you (because you said that the box is working fine when pointing the remote 15ft away for the first 4 minutes before it doesn't seem to accept the IR remote controller commands), but some people have turned the box around 45 degrees (due to the IR receiver is located on the RHS corner of the box) to ensure that the remote controller is in direct line of sight of the box.
Maybe if nobody here comes up with a solution / fix perhaps swapping the box under warranty before the September twelve month purchase date expires.
05-08-2016 15:36
i got this for Christmas and have only opened it now. the remote is kaput. How do I exchange the remote only? The box works, thanks.
05-08-2016 15:39 - edited 05-08-2016 15:42
@Anonymous User I'm sorry to ask a silly question but have you put the batteries in?
Also when you press any buttons, does the white light on the box flash?
05-08-2016 15:51
Yes. And tried brand new ones in case they were dead.
05-08-2016 16:30
@Anonymous User
If you believe that your remote is not functioning and you have tried all the advice given by the helpful community forum members then read this guide linked below about exchanging faulty items.
http://help.nowtv.com/article/Return-my-NOW-TV-Box
05-08-2016 15:45