cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Legend 5
Legend 5

Re: now tv remote doesnt work


@Vanessa5 wrote:
Ordered the Now Tv box directly and the remote is just not working at all. I've even changed the battery twice.

Hi and welcome to the forum @Vanessa5,

 

First things first. Can you please confirm the model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: now tv remote doesnt work

@Vanessa5

 

Please ignore my previous post i totally misread your post where i wrongly assumed that you had purchased a replacement remote controller for your old white nowtv box which obviously is not the case.

 

Should have read your post correctly in the first place, where you said that you purchased a brand new box (assuming the black version).

 

Just follow @caseyb1993 linked article how to return a faulty box under warranty.

 

Sorry about that.

Highlighted
Advocate

Re: now tv remote doesnt work

Hiya! 
It's the Now t.v. roku (black) - and yes it's just the remote not working everything else was set up okay.
0 Thanks
Reply
Highlighted
Advocate

Re: now tv remote doesnt work

Thanks I might have to.
0 Thanks
Reply
Highlighted
Advocate

Re: new purchase - remote uselss!

Hi Have similar issue with my Now tv box As they are so cheap if you take away value of included pass I thought it was easier to order another..I have just tried app and that does indeed continue to work after remote freezes  so a great fix for time being.

0 Thanks
Reply
Highlighted
Advocate

Re: remote doesnt work

My remote does not work I have changed batteries 

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: remote doesnt work

Hi @Ikea 

have you tried following these steps in the video below? As the remote may have lost its pairing/failed to pair with the device.

Of course, these steps will only be relevant if you're using a nowTV stick or nowTV smart box gen 2.

 

https://www.youtube.com/watch?v=NwRzpHXgo_w


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
Need help pairing your remote to your Smart Stick? Watch the video to find out what's included in the box and how to get started with NOW TV in no time. Stil...
0 Thanks
Reply
Highlighted
Advocate

Re: remote doesnt work

The remote doesn't work whatever you try

0 Thanks
Reply